Gupshup Overview of Reviews & Product Details - 2025
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Security Building trust and visibility for SaaS security tools. CRM Driving adoption for SaaS platforms that connect businesses. Marketplaces Scaling SaaS ecosystems with credibility and reach. Web 3.0 Earning trust for SaaS in crypto and Web3. AI & Data Tools Shaping the future of work with SaaS visibility. HR & Workspace Positioning SaaS tools where teams make decisions. Marketing & Sales Turning SaaS products into must-haves for buyers. Service Companies Proving credibility for SaaS-driven service providers. Other Industries Accelerating growth for any SaaS vertical.

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Project management tools like , Notion, Basecamp, Lark, Slack, Asana and Trello.
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AI chatbot tools like ChatGPT, Grok, Perplexity, Claude, Gemini and Copilot.
Insights & Growth

Marketing analytics platforms like Google Analytics, Similarweb and Semrush.
B2B growth

CRM systems like HubSpot, Apollo.io Pipedrive, Zoho CRM, and Salesforce.
Security & Privacy

VPNs, SSO providers, and password managers like NordVPN, Okta, and LastPass.
Marketing growth

Email marketing and campaign tools like MailerLite, Instantly, and Mailchimp.
Web Development

Website builders, hosting tools like Hostinger, Webflow, Framer, and Shopify
People operations

HR and recruiting software like ATS platforms, BambooHR, Workday, and Lever.
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Automate finances with confidence like Quickbooks, Stripe, Brex, and Mercury.
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Design and editing tools like Figma, Canva, Adobe Creative Cloud, CapCut.
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Security Building trust and visibility for SaaS security tools. CRM Driving adoption for SaaS platforms that connect businesses. Marketplaces Scaling SaaS ecosystems with credibility and reach. Web 3.0 Earning trust for SaaS in crypto and Web3. AI & Data Tools Shaping the future of work with SaaS visibility. HR & Workspace Positioning SaaS tools where teams make decisions. Marketing & Sales Turning SaaS products into must-haves for buyers. Service Companies Proving credibility for SaaS-driven service providers. Other Industries Accelerating growth for any SaaS vertical.

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Gupshup

68% Subscribed Score
  • All Categories
  • Customer Service
  • Gupshup

    • Gupshup is a leading conversational engagement platform that enables businesses to automate marketing, commerce, and support across 30+ messaging channels. Supporting over 45,000 global brands, it offers advanced AI-driven solutions, seamless API integrations, and real-time personalization to enhance customer interactions. Trusted by prominent clients, Gupshup streamlines communication, boosts revenue, and improves operational efficiency.

    Gupshup

    68% Subscribed Score
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    68%
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    Expert Support
    Expert Support
    Help available when you need it.
    Smart Automation
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    Save time with AI-powered workflows.
    Works Anywhere
    Works Anywhere
    Accessible from any device, anytime.

    Gupshup is a leading platform in the Customer Service category, offering comprehensive conversational engagement solutions for marketing, commerce, and customer support automation. Trusted by over 45,000 global brands, including Citibank, Unilever, MPL, and Netflix, Gupshup enhances customer experiences while driving revenue growth and reducing costs. With capabilities spanning chatbots, APIs, and omnichannel integration, the platform processes more than 10 billion messages monthly, serving diverse industries across regions like India, Latin America, Europe, and the U.S. Discover exclusive deals. For similar tools, explore WATI and Twilio.

    Why Use Gupshup?

    Choosing Gupshup unlocks several transformative features for businesses:

    • Comprehensive Conversational AI: Gupshup combines Conversational AI and CPaaS functionalities, ensuring seamless communication across over 30 channels such as WhatsApp, SMS, voice, and web.
    • Powerful Proprietary AI: The platform’s adaptive AI engine enhances interactions by leveraging historic customer data and contextual insights.
    • Enhanced Customer Journeys: Self-serve workflows empower end-to-end automation, minimizing manual intervention while improving user satisfaction.
    • Seamless System Integration: Gupshup aligns with enterprise workflows via effortless API integration, catering to versatile business needs without complexity.
    • Proactive Communication: Businesses can engage customers dynamically, optimizing campaigns and enhancing conversions with tailored, data-driven strategies.

    Who is Gupshup For?

    Gupshup caters to various industries and user groups:

    • Marketing Teams: Use capabilities like WhatsApp and SMS campaigns to personalize and reach target audiences effectively.
    • Customer Support Teams: Streamline responses with intuitive chatbots, real-time messaging, and proactive outreach.
    • Developers: Simplify workflows with fast API integration, high-speed communication, and comprehensive documentation.
    • Sales Teams: Automate customer interactions, gather leads efficiently, and drive sales through actionable insights.

    Gupshup is a robust solution for organizations seeking to enhance engagement, boost efficiency, and deliver unparalleled customer experiences through advanced conversational automation.

    Gupshup Summary

    Gupshup is a leading platform in the Customer Service category, offering comprehensive conversational engagement solutions for marketing, commerce, and customer support automation. Trusted by over 45,000 global brands, including Citibank, Unilever, MPL, and Netflix, Gupshup enhances customer experiences while driving revenue growth and reducing costs. With capabilities spanning chatbots, APIs, and omnichannel integration, the platform processes more than 10 billion messages monthly, serving diverse industries across regions like India, Latin America, Europe, and the U.S. Discover exclusive deals. For similar tools, explore WATI and Twilio.

    Why Use Gupshup?

    Choosing Gupshup unlocks several transformative features for businesses:

    • Comprehensive Conversational AI: Gupshup combines Conversational AI and CPaaS functionalities, ensuring seamless communication across over 30 channels such as WhatsApp, SMS, voice, and web.
    • Powerful Proprietary AI: The platform’s adaptive AI engine enhances interactions by leveraging historic customer data and contextual insights.
    • Enhanced Customer Journeys: Self-serve workflows empower end-to-end automation, minimizing manual intervention while improving user satisfaction.
    • Seamless System Integration: Gupshup aligns with enterprise workflows via effortless API integration, catering to versatile business needs without complexity.
    • Proactive Communication: Businesses can engage customers dynamically, optimizing campaigns and enhancing conversions with tailored, data-driven strategies.

    Who is Gupshup For?

    Gupshup caters to various industries and user groups:

    • Marketing Teams: Use capabilities like WhatsApp and SMS campaigns to personalize and reach target audiences effectively.
    • Customer Support Teams: Streamline responses with intuitive chatbots, real-time messaging, and proactive outreach.
    • Developers: Simplify workflows with fast API integration, high-speed communication, and comprehensive documentation.
    • Sales Teams: Automate customer interactions, gather leads efficiently, and drive sales through actionable insights.

    Gupshup is a robust solution for organizations seeking to enhance engagement, boost efficiency, and deliver unparalleled customer experiences through advanced conversational automation.

    Gupshup reviews

    Learn what people say about Gupshup

    N/A ★ ★ ★ ★ ★
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    68%
    Subscribed Score

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    Overall rating

    5
    4
    3
    2
    1
    CX 3/6

    How good is the customer support based on subscribed’s assessment

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    Security 4/6

    How secure is the product based on Subscribed’s assessment?

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    Ease of Use 5/6

    How easy is the product to use, based on Subscribed’s assessment?

    EOU Icon
    Value 4/6

    What is the value for money based on Subscribed’s assessment?

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    Integration 3/6

    How many integrations does the product offer?

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    Popularity 5/6

    How popular is the product?

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    Reviews from G2, Capterra, Trustpilot
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    These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

    4.4
    (50)
    4.4
    (50 Reviews)
    G2 Review
    4.3
    (31)
    4.3
    (31 Reviews)
    Capterra Review

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    Gupshup

    Pricing Range
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    This only an estimated pricing range, visit Gupshup pricing page to access all the information by clicking “Visit Now”.

    Not specified.
    Deals Available

    This product comes with a special deal, see details

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    68% Subscribed Score
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    The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

    Analysis

    Gupshup is a leading platform in the Customer Service category, offering comprehensive conversational engagement solutions for marketing, commerce, and customer support automation. Trusted by over 45,000 global brands, including Citibank, Unilever, MPL, and Netflix, Gupshup enhances customer experiences while driving revenue growth and reducing costs. With capabilities spanning chatbots, APIs, and omnichannel integration, the platform processes more than 10 billion messages monthly, serving diverse industries across regions like India, Latin America, Europe, and the U.S. Discover exclusive deals. For similar tools, explore WATI and Twilio.

    Why Use Gupshup?

    Choosing Gupshup unlocks several transformative features for businesses:

    • Comprehensive Conversational AI: Gupshup combines Conversational AI and CPaaS functionalities, ensuring seamless communication across over 30 channels such as WhatsApp, SMS, voice, and web.
    • Powerful Proprietary AI: The platform’s adaptive AI engine enhances interactions by leveraging historic customer data and contextual insights.
    • Enhanced Customer Journeys: Self-serve workflows empower end-to-end automation, minimizing manual intervention while improving user satisfaction.
    • Seamless System Integration: Gupshup aligns with enterprise workflows via effortless API integration, catering to versatile business needs without complexity.
    • Proactive Communication: Businesses can engage customers dynamically, optimizing campaigns and enhancing conversions with tailored, data-driven strategies.

    Who is Gupshup For?

    Gupshup caters to various industries and user groups:

    • Marketing Teams: Use capabilities like WhatsApp and SMS campaigns to personalize and reach target audiences effectively.
    • Customer Support Teams: Streamline responses with intuitive chatbots, real-time messaging, and proactive outreach.
    • Developers: Simplify workflows with fast API integration, high-speed communication, and comprehensive documentation.
    • Sales Teams: Automate customer interactions, gather leads efficiently, and drive sales through actionable insights.

    Gupshup is a robust solution for organizations seeking to enhance engagement, boost efficiency, and deliver unparalleled customer experiences through advanced conversational automation.

    Pros
    • Easy-to-use and intuitive platform.
    • Smooth API integration and reliable functionality.
    • Proactive and responsive support team.
    • Comprehensive features for marketing campaigns.
    Cons
    • Customer support speed needs improvement.
    • Limited real-time reporting and analytics.
    • High pricing compared to competitors.
    • Clunky journey management and template processes.
    Subscribed Score Metrics
    24/36 Metric achieved
    MetricsScore
    Customer Support3/6
    Security4/6
    Ease of Use5/6
    Value of Money4/6
    Integration3/6
    Popularity5/6
    Radar Chart Table View
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    Gupshup Pricing Range
    Not specified.

    Gupshup Showcase
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    A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

    Gupshup Full Screen Icon
    Gupshup Full Screen Icon
    https://www.youtube.com/watch?v=IdZW-HzMD04
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    Gupshup
    Gupshup

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    A list of platforms similar to Gupshup, helping you evaluate which tool best matches your needs.

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    Need to cancel Gupshup? Here is how
    info Icon

    Thinking about how to cancel Gupshup this is how you do it!

    To cancel a Gupshup product:

    • Notify Gupshup in writing within the specified terms.
    • Cease all use of the Gupshup Platform and delete all copies of Gupshup Content.
    • Refunds may be eligible under certain conditions, such as non-usage within 7 days of recharge.
    • Contact the grievance officer for any issues related to the cancellation or refund process.

    How to Cancel the Gupshup

    To cancel a Gupshup product:

    • Notify Gupshup in writing within the specified terms.
    • Cease all use of the Gupshup Platform and delete all copies of Gupshup Content.
    • Refunds may be eligible under certain conditions, such as non-usage within 7 days of recharge.
    • Contact the grievance officer for any issues related to the cancellation or refund process.
    Every else you need to know about Gupshup
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    A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if Gupshup is right for you.

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    Pricing Range
    info Icon

    This only an estimated pricing range, visit Gupshup pricing page to access all the information by clicking “Visit Now”.

    Not specified.
    Deals Available

    This product comes with a special deal, see details

    This product comes with a special deal, see details

    Visit Now