HaloITSM is a comprehensive, ITIL-aligned IT service management solution designed to streamline IT operations. With intuitive workflows, rich customization options, and robust features like incident management, asset tracking, and automation, it caters to businesses of all sizes and industries. Offering an all-inclusive pricing model, HaloITSM boosts team efficiency and aligns IT services with business goals seamlessly.
HaloITSM is a versatile IT service management tool equipped with ITIL-compliant features such as incident, problem, change, and asset management, along with a service catalog and telephony integration. The platform offers robust customization, automation, and real-time analytics, making it ideal for IT teams in organizations of all sizes. Priced at $49/user/month, its all-inclusive, transparent pricing stands out. Compared to alternatives like Freshservice and ServiceNow, HaloITSM offers a user-friendly interface, superior customizability, and better cost-efficiency. However, advanced reporting requires SQL knowledge, which may hinder non-technical users. Customer support is highly rated for responsiveness, complementing the tool’s flexibility. HaloITSM is a solid choice for IT professionals seeking a scalable, user-centric solution.