Help Scout Reviews - Pros & Cons, Ratings & more - 2025
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Help Scout
88%
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Help Scout

88%

Help Scout is a customer service platform offering shared inboxes, knowledge bases, and live chat for efficient communication. It serves SMBs, support teams, e-commerce, and SaaS companies, enhancing customer satisfaction and support.

Subscribed Reviews

88% Subscribed Score

Analysis

Help Scout is a versatile help desk and customer support platform, ideal for small to mid-sized businesses, marketers, and customer service teams. It centralizes email, live chat, and self-service resources, boosting productivity by 52% with AI features and workflow automation. While praised for its user-friendly interface and quick setup, it lacks advanced customization and strong multi-channel support compared to alternatives like Freshdesk or Intercom. Pricing starts at $20/month/user, but higher-tier plans may be cost-prohibitive for startups. Its exceptional customer support (rated 4.6/5) ensures a strong user experience, making it a reliable, scalable option for improving customer relations.

Subscribed Score Metrics
31/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
MetricsScore
Customer Support5/6
Security5/6
Ease of Use6/6
Value of Money5/6
Integration4/6
Popularity6/6
Radar Chart Table View
Pros & Cons
Easy-to-use interface and setup
Efficient ticket management and workflows
Great customer support response
Simplifies customer communication
Reporting functions need improvement
Limited customization options
Primarily focused on email support
No native phone integration

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