How to Cancel Helpshift

To cancel your Helpshift subscription, follow these steps:

Accessing the Helpshift Dashboard

Log in to your Helpshift account and navigate to the dashboard.

Locating the Subscription Settings

Go to the settings or administration section of your Helpshift dashboard. Typically, this can be found in a menu labeled as "Account" or "Settings."

Canceling the Subscription

Look for the "Subscription" or "Billing" section within the settings. Here, you will find options related to your subscription.

Initiating Cancellation

There should be an option to cancel or terminate your subscription. This might be labeled as "Cancel Subscription" or "Close Account." Click on this option to initiate the cancellation process.

Confirmation and Billing Period

After clicking the cancellation button, you may be prompted to confirm your decision. Note that the cancellation will typically take effect at the end of your current billing period. You will have access to your account until the end of this period, but no refunds will be provided as per the terms and conditions.

Post-Cancellation

At the end of the billing period, your access to the Helpshift account will cease, and all users within your organization will lose access to the service.

If you encounter any issues during this process, you can contact Helpshift customer support using the contact information available on their website, such as calling their toll-free number at (800) 245-9165 or emailing their customer service.