Helpwise

Overview

What is Helpwise?

Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support efficiency. By integrating email, SMS, and social media channels, Helpwise enables teams to manage all customer interactions from a single, unified interface.

Why Use Helpwise?

In the realm of shared inbox solutions, Helpwise stands out by:

Unified Communication: Helpwise consolidates multiple communication channels, including email, SMS, and social media, into one platform, simplifying the management of customer interactions and ensuring no message is missed.
Collaboration Features: With features like shared inboxes, internal notes, and team assignments, Helpwise fosters collaboration among team members, improving response times and customer satisfaction.
Automation and Integrations: Helpwise offers automation tools and integrates with popular CRM and productivity apps, streamlining workflows and enhancing team productivity.
Analytics and Reporting: Helpwise provides detailed analytics and reporting features, allowing teams to track performance metrics, identify trends, and make data-driven decisions to improve customer support.

Who is Helpwise For?

Helpwise caters to a wide range of users:

Customer Support Teams: Support teams use Helpwise to manage customer inquiries efficiently, ensuring timely and accurate responses across multiple channels.
Sales Teams: Sales teams leverage Helpwise to streamline communication with prospects and clients, improving follow-up and conversion rates.
Remote Teams: With features designed for remote collaboration, Helpwise is ideal for teams working across different locations, providing a centralized platform for managing customer interactions.
Small to Medium Businesses: SMBs benefit from Helpwise’s cost-effective solution for managing customer communication, enhancing team collaboration, and improving overall customer experience.

In conclusion, Helpwise is a powerful tool for teams looking to enhance their communication and customer support capabilities. Whether you’re part of a customer support team, sales team, remote team, or a small to medium business, Helpwise provides the tools needed to streamline interactions and improve customer satisfaction.

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CRM – Multichannel

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Pricing and Features

Product Tier

Pricing

Features

Standard

Free Trial (Weeks)

1

Monthly Price

$15

Monthly Price (Paid Yearly

$12

Shared Inbox: Manage team emails collaboratively.
Email Integration: Connect and manage multiple email accounts.
SMS Integration: Send and receive SMS messages directly from the platform.
Social Media Integration: Manage social media interactions in one place.

Premium

Free Trial (Weeks)

1

Monthly Price

$29

Monthly Price (Paid Yearly

$23

Shared Inbox: Manage team emails collaboratively.
Email Integration: Connect and manage multiple email accounts.
SMS Integration: Send and receive SMS messages directly from the platform.
Social Media Integration: Manage social media interactions in one place.
Automation: Automate repetitive tasks to improve efficiency.
Analytics and Reporting: Gain insights with detailed reports and analytics.

Advanced

Free Trial (Weeks)

1

Monthly Price

$49

Monthly Price (Paid Yearly

$39

Shared Inbox: Manage team emails collaboratively.
Email Integration: Connect and manage multiple email accounts.
SMS Integration: Send and receive SMS messages directly from the platform.
Social Media Integration: Manage social media interactions in one place.
Automation: Automate repetitive tasks to improve efficiency.
Analytics and Reporting: Gain insights with detailed reports and analytics.
Custom Integrations: Tailor integrations to fit specific business needs.
Priority Support: Access to dedicated support for faster issue resolution.

All Pricing Details

Experience

Cancellation

Steps to Cancel Helpwise Subscription.

Canceling your Helpwise Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to Helpwise Cancellation Guide.

Product FAQ

What is Helpwise and how does it benefit my business?

Helpwise is a shared inbox and communication platform designed to streamline team collaboration and improve customer support. It allows teams to manage emails, SMS, WhatsApp, live chat, and other communication channels from a single platform. By using Helpwise, businesses can enhance efficiency, reduce response times, and ensure consistent communication with customers, leading to improved customer satisfaction and team productivity.

How does Helpwise integrate with other tools and platforms?

Helpwise offers integrations with a variety of popular tools and platforms, including CRM systems like Salesforce and HubSpot, project management tools like Trello and Asana, and communication platforms like Slack and Zoom. These integrations enable seamless data exchange and workflow automation, allowing teams to access relevant information and perform tasks without switching between multiple applications.

Can Helpwise support multiple communication channels?

Yes, Helpwise supports multiple communication channels, including email, SMS, WhatsApp, live chat, and social media platforms. This multi-channel support allows businesses to centralize their customer interactions, ensuring that all messages are captured and responded to efficiently. Teams can easily switch between channels and maintain a unified view of customer communications.

Is Helpwise suitable for remote teams?

Absolutely! Helpwise is designed to facilitate collaboration among remote teams. With features like shared inboxes, internal notes, and real-time notifications, team members can work together effectively from different locations. The platform’s cloud-based nature ensures that all team members have access to the latest information and can collaborate seamlessly, regardless of their physical location.

What security measures does Helpwise have in place to protect my data?

Helpwise prioritizes data security and employs several measures to protect user information. These include data encryption, secure data centers, regular security audits, and compliance with industry standards such as GDPR. Additionally, Helpwise offers role-based access controls, ensuring that only authorized personnel can access sensitive information. This commitment to security helps businesses trust Helpwise with their critical communication data.