Hiver

Overview

Enhance Team Communication with Hiver – The Smart CRM Solution

Hiver, a standout tool in the Customer Service Software category, turns Gmail into a powerful customer support platform. With features like email collaboration, assignment, and tracking, Hiver enables teams to manage shared inboxes seamlessly without leaving their email interface. Ready to streamline your support process? Check out the exclusive deals on Hiver.

Why Use Hiver?

In the realm of communication management tools, Hiver stands out by:

Unified Communication Platform: Hiver consolidates all communication channels, apps, and data into one platform, simplifying workflows and enhancing team efficiency.
AI-Powered Personalization: With AI-driven features, Hiver allows teams to deliver personalized service effortlessly, improving customer satisfaction and team productivity.
Ease of Use: The intuitive interface of Hiver ensures that teams can quickly adapt and utilize the platform without extensive training, reducing onboarding time.
Tailored for Specific Teams: Hiver is specifically designed for Support, Finance, and IT teams, providing tools and features that cater to their unique communication needs.

Who is Hiver For?

Hiver caters to a variety of professional teams:

Support Teams: Support teams use Hiver to manage customer inquiries efficiently, ensuring timely and personalized responses.
Finance Teams: Finance teams benefit from Hiver’s ability to streamline communication related to financial transactions and queries, enhancing accuracy and speed.
IT Teams: IT teams leverage Hiver to coordinate technical support and IT services, improving response times and service quality.

In conclusion, Hiver is an essential tool for teams looking to enhance their communication processes. Whether you’re part of a support, finance, or IT team, Hiver provides the capabilities needed to deliver exceptional service with ease.

Videos

Deals

Customer Service Software

Free Trial

Try Hiver for Free – Manage Team Emails Efficiently

Get Deals

Pricing and Features

Product Tier

Pricing

Features

Free

Free forever

$0

Multi-channel shared inboxes
Email management
Live chat, WhatsApp & Voice
Knowledge Base
Team collaboration
Slack integration

Lite

Monthly

$24

Monthly (Paid Yearly)

$19

Yearly

$228

Start Free Trial

Everything in Free plan and

Customer portal
Workflow automations
Round-robin auto-assignment
Service level agreements
Custom fields
Analytics for conversation data
Essential integrations

Growth

Monthly

$34

Monthly (Paid Yearly)

$29

Yearly

$348

Everything in Lite plan and

Analytics for team performance
Custom reports
Advanced integrations

PRO

Monthly

$59

Monthly (Paid Yearly)

$49

Yearly

$588

Everything in Growth plan and

Harvey AI
Chatbots
Advanced analytics
CSAT survey
Scheduled data exports
Premium integrations & API access

Elite

Pricing

On-Request

Everything in Pro plan and

No limits on feature usage
HIPAA compliance
Okta app integration
Additional success services
Custom build hours

All features here

Experience

Cancellation

Steps to Cancel Hiver Subscription.

Canceling your Hiver Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to Hiver Cancellation Guide.

Product FAQ

What is Hiver and how does it work?

Hiver is a customer service platform that integrates directly with Gmail, allowing teams to manage shared inboxes like support@ or info@ without leaving their Gmail interface. It enables collaboration by allowing team members to assign, track, and manage emails efficiently. Hiver adds functionalities such as email delegation, notes, tags, and analytics to streamline customer support operations.

How does Hiver improve team collaboration?

Hiver enhances team collaboration by providing features like email assignment, which allows team members to assign emails to specific colleagues. It also offers shared notes for internal communication, collision alerts to prevent multiple responses to the same email, and email status tracking to monitor progress. These features ensure that teams work together seamlessly and avoid duplication of efforts.

Is Hiver secure to use with Gmail?

Yes, Hiver is designed with security in mind. It complies with industry-standard security protocols and practices to ensure data protection. Hiver does not store emails on its servers; instead, it leverages Gmail’s infrastructure, which means your emails remain within Google’s secure environment. Additionally, Hiver is GDPR compliant, ensuring that user data is handled with care and in accordance with privacy regulations.

Can Hiver be used for managing multiple shared inboxes?

Absolutely. Hiver is ideal for managing multiple shared inboxes within a single Gmail account. Users can easily switch between different shared inboxes, such as support@, sales@, or info@, and manage them all from the same interface. This flexibility makes it a powerful tool for businesses that handle various types of customer inquiries across different departments.

What kind of analytics does Hiver provide?

Hiver offers a range of analytics and reporting features to help teams measure and improve their performance. Users can access metrics such as response time, resolution time, and workload distribution. These insights help managers identify bottlenecks, optimize team performance, and ensure that customer queries are handled efficiently. Hiver’s analytics are designed to provide actionable data that can drive continuous improvement in customer service operations.