Hiver

Hiver is a customer service platform that integrates directly with Gmail, allowing teams to manage shared inboxes like support@ or info@ without leaving their Gmail interface. It enables collaboration by allowing team members to assign, track, and manage emails efficiently. Hiver adds functionalities such as email delegation, notes, tags, and analytics to streamline customer support operations.

Hiver enhances team collaboration by providing features like email assignment, which allows team members to assign emails to specific colleagues. It also offers shared notes for internal communication, collision alerts to prevent multiple responses to the same email, and email status tracking to monitor progress. These features ensure that teams work together seamlessly and avoid duplication of efforts.

Yes, Hiver is designed with security in mind. It complies with industry-standard security protocols and practices to ensure data protection. Hiver does not store emails on its servers; instead, it leverages Gmail’s infrastructure, which means your emails remain within Google’s secure environment. Additionally, Hiver is GDPR compliant, ensuring that user data is handled with care and in accordance with privacy regulations.

Absolutely. Hiver is ideal for managing multiple shared inboxes within a single Gmail account. Users can easily switch between different shared inboxes, such as support@, sales@, or info@, and manage them all from the same interface. This flexibility makes it a powerful tool for businesses that handle various types of customer inquiries across different departments.

Hiver offers a range of analytics and reporting features to help teams measure and improve their performance. Users can access metrics such as response time, resolution time, and workload distribution. These insights help managers identify bottlenecks, optimize team performance, and ensure that customer queries are handled efficiently. Hiver’s analytics are designed to provide actionable data that can drive continuous improvement in customer service operations.