JIRA Service Management Overview of Reviews & Product Details - 2025
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JIRA Service Management

Jira Service Management is a robust ITSM platform designed to streamline service delivery across IT, DevOps, and business teams. It enables fast collaboration, efficient ticketing, customizable workflows, and automated processes to handle incidents, changes, and requests with ease. Its intuitive portal and integration capabilities enhance user experience, making it ideal for organizations of all sizes.

JIRA Service Management

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Jira Service Management Overview

Jira Service Management is an advanced solution in the Enterprise Service Management category, designed to help IT, DevOps, operations, and business teams deliver high-velocity service management. Built on Atlassian’s Jira Software, it bridges gaps across teams, fostering collaboration and efficiency while reducing silos. The platform is equipped with capabilities like automation, workflows, SLAs, reporting, asset management, and a self-service portal, optimizing end-to-end service delivery.

Key Features of Jira Service Management

  • Service Desk Management: Offers a unified help desk for ticketing, incident reporting, and SLA tracking to ensure timely responses to service requests.
  • Automation and Workflows: Streamlines repetitive tasks and enables custom workflows to enhance operational efficiency.
  • Self-Service Portal: A user-friendly portal assists in submitting requests and accessing helpful resources, improving user satisfaction.
  • Integration Capabilities: Connects seamlessly with other Atlassian products like Jira Software and Confluence, as well as third-party tools, providing comprehensive support for ITSM needs.
  • Robust Reporting: Offers analytics, dashboards, and time tracking features, generating actionable insights into performance and service operations.
  • Asset and Change Management: Ensures detailed tracking of IT assets and smooth implementation of necessary IT changes.

Why Choose Jira Service Management?

Jira Service Management stands out for its flexibility, ease of use, and cost-effectiveness. Its ability to adapt to small teams or scale for enterprises makes it suitable for diverse organizational needs. Advanced automation, along with high configuration flexibility, ensures tasks are streamlined and teams remain agile. The system’s intuitive integration with existing Atlassian tools, alongside the ability to tailor processes, creates a powerful framework for exceptional service delivery.

Explore Exclusive Offers

Find exclusive deals for Jira Service Management and enhance your service management capabilities today.

Similar Solutions to Consider

With its feature-rich design, Jira Service Management is a vital tool for teams aiming to provide responsive, high-quality service while staying efficient and organized.

JIRA Service Management Summary

Jira Service Management Overview

Jira Service Management is an advanced solution in the Enterprise Service Management category, designed to help IT, DevOps, operations, and business teams deliver high-velocity service management. Built on Atlassian’s Jira Software, it bridges gaps across teams, fostering collaboration and efficiency while reducing silos. The platform is equipped with capabilities like automation, workflows, SLAs, reporting, asset management, and a self-service portal, optimizing end-to-end service delivery.

Key Features of Jira Service Management

  • Service Desk Management: Offers a unified help desk for ticketing, incident reporting, and SLA tracking to ensure timely responses to service requests.
  • Automation and Workflows: Streamlines repetitive tasks and enables custom workflows to enhance operational efficiency.
  • Self-Service Portal: A user-friendly portal assists in submitting requests and accessing helpful resources, improving user satisfaction.
  • Integration Capabilities: Connects seamlessly with other Atlassian products like Jira Software and Confluence, as well as third-party tools, providing comprehensive support for ITSM needs.
  • Robust Reporting: Offers analytics, dashboards, and time tracking features, generating actionable insights into performance and service operations.
  • Asset and Change Management: Ensures detailed tracking of IT assets and smooth implementation of necessary IT changes.

Why Choose Jira Service Management?

Jira Service Management stands out for its flexibility, ease of use, and cost-effectiveness. Its ability to adapt to small teams or scale for enterprises makes it suitable for diverse organizational needs. Advanced automation, along with high configuration flexibility, ensures tasks are streamlined and teams remain agile. The system’s intuitive integration with existing Atlassian tools, alongside the ability to tailor processes, creates a powerful framework for exceptional service delivery.

Explore Exclusive Offers

Find exclusive deals for Jira Service Management and enhance your service management capabilities today.

Similar Solutions to Consider

With its feature-rich design, Jira Service Management is a vital tool for teams aiming to provide responsive, high-quality service while staying efficient and organized.

JIRA Service Management reviews

Learn what people say about JIRA Service Management

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Overall rating

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CX 4/6

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Security 0/6

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Ease of Use 5/6

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Value 5/6

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Integration 5/6

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Popularity 6/6

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These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

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JIRA Service Management

Pricing Range
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This only an estimated pricing range, visit JIRA Service Management pricing page to access all the information by clicking “Visit Now”.

$8.60-$53.30 / Month
Deals Available

This product comes with a special deal, see details

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73% Subscribed Score
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

Jira Service Management Overview

Jira Service Management is an advanced solution in the Enterprise Service Management category, designed to help IT, DevOps, operations, and business teams deliver high-velocity service management. Built on Atlassian’s Jira Software, it bridges gaps across teams, fostering collaboration and efficiency while reducing silos. The platform is equipped with capabilities like automation, workflows, SLAs, reporting, asset management, and a self-service portal, optimizing end-to-end service delivery.

Key Features of Jira Service Management

  • Service Desk Management: Offers a unified help desk for ticketing, incident reporting, and SLA tracking to ensure timely responses to service requests.
  • Automation and Workflows: Streamlines repetitive tasks and enables custom workflows to enhance operational efficiency.
  • Self-Service Portal: A user-friendly portal assists in submitting requests and accessing helpful resources, improving user satisfaction.
  • Integration Capabilities: Connects seamlessly with other Atlassian products like Jira Software and Confluence, as well as third-party tools, providing comprehensive support for ITSM needs.
  • Robust Reporting: Offers analytics, dashboards, and time tracking features, generating actionable insights into performance and service operations.
  • Asset and Change Management: Ensures detailed tracking of IT assets and smooth implementation of necessary IT changes.

Why Choose Jira Service Management?

Jira Service Management stands out for its flexibility, ease of use, and cost-effectiveness. Its ability to adapt to small teams or scale for enterprises makes it suitable for diverse organizational needs. Advanced automation, along with high configuration flexibility, ensures tasks are streamlined and teams remain agile. The system’s intuitive integration with existing Atlassian tools, alongside the ability to tailor processes, creates a powerful framework for exceptional service delivery.

Explore Exclusive Offers

Find exclusive deals for Jira Service Management and enhance your service management capabilities today.

Similar Solutions to Consider

With its feature-rich design, Jira Service Management is a vital tool for teams aiming to provide responsive, high-quality service while staying efficient and organized.

Pros
  • Seamless ticket handling and management.
  • Customizable workflows streamline processes.
  • Robust integration with other tools.
  • Automation enhances efficiency.
Cons
  • Complex setup and configuration.
  • Customization requires technical expertise.
  • Costly for small teams.
  • Occasional glitches and slow performance.
Subscribed Score Metrics
25/36 Metric achieved
MetricsScore
Customer Support4/6
Security0/6
Ease of Use5/6
Value of Money5/6
Integration5/6
Popularity6/6
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Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
0/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
4/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
JIRA Service Management Pricing Range
$8.60-$53.30 / Month

JIRA Service Management Showcase
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A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

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JIRA Service Management
JIRA Service Management

What else exists next to JIRA Service Management
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A list of platforms similar to JIRA Service Management, helping you evaluate which tool best matches your needs.

Need to cancel JIRA Service Management? Here is how
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Thinking about how to cancel JIRA Service Management this is how you do it!

To cancel a JIRA Service Management product:

  1. Go to admin.atlassian.com and select your organization.
  2. Manage subscriptions for the product.
  3. Cancel the subscription and wait for deactivation.

How to Cancel the JIRA Service Management

To cancel a JIRA Service Management product:

  1. Go to admin.atlassian.com and select your organization.
  2. Manage subscriptions for the product.
  3. Cancel the subscription and wait for deactivation.
Every else you need to know about JIRA Service Management
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if JIRA Service Management is right for you.

Pricing Range
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This only an estimated pricing range, visit JIRA Service Management pricing page to access all the information by clicking “Visit Now”.

$8.60-$53.30 / Month
Deals Available

This product comes with a special deal, see details

This product comes with a special deal, see details

Visit Now