Keatext is a comprehensive platform designed for Customer Feedback Analysis that empowers organizations to unlock valuable insights from unstructured customer and employee feedback. By unifying multiple feedback sources—including surveys, reviews, customer support interactions, contact center calls, and employee surveys—Keatext creates a full-spectrum view of experiences across the entire journey, enabling data-driven decision-making and strategic improvements.

Key Benefits of Keatext

• All-in-One Feedback Hub: Seamlessly aggregate feedback from diverse channels into one cloud-based platform. This unified approach minimizes information silos and ensures no key insights go unnoticed.
• Actionable Insights Through AI: Leverage AI-driven text analysis to automatically categorize feedback and extract themes, sentiment, and key drivers of satisfaction or dissatisfaction. This allows users to quickly identify blind spots and prescribe impactful actions.
• Rapid, Out-of-the-Box Setup: Get started immediately without extensive configuration or custom training. Keatext is designed for swift adoption, making it ideal for teams that need fast and accurate analysis.
• Flexible and Customizable Reporting: Tailor insights to meet unique business needs with options for dynamic dashboards, visualizations like pivot tables and quadrant charts, and AI-powered recommendations that keep your reporting fresh and relevant.

Core Features

• Unified collection of feedback for a 360° view of customer and employee experiences.
• Automated categorization of text data and sentiment analysis to pinpoint key trends.
• Seamless integration with popular tools such as Qualtrics, SurveyMonkey, Zendesk, and ServiceNow.
• User-friendly interface designed for both technical and non-technical users.

Keatext is ideal for CX and marketing professionals who seek to improve customer journeys, HR specialists focused on elevating employee engagement, market research experts who require deep qualitative insights, and product teams aiming to enhance product development through customer feedback analysis.

Keatext is trusted by leading enterprise businesses across various industries. Its competitive pricing plans—ranging from the Basic tier for small teams, through Pro for ongoing analysis, to the Enterprise level for organizations that demand scalable, advanced features—ensure that businesses of all sizes can access high-quality insights without needless complexity.

For more information on tools and solutions in the Customer Feedback Analysis category, visit the Customer Feedback Analysis section.

Explore exclusive deals with Keatext today and discover how it can transform your organization’s approach to feedback analysis and customer experience management.

Consider These Alternatives

• Looker
• Tableau
• BirdEye

By streamlining the process of analyzing feedback and delivering customized insights, Keatext is a powerful tool that helps you create stronger, more engaging experiences for both customers and employees alike.