Kustomer is a groundbreaking Customer Service CRM platform designed for managing high support volumes and optimizing every customer interaction. Built from the ground up with the customer in mind, Kustomer integrates all communications – from email and live chat to SMS, social media, and voice – into a single, unified timeline. This holistic approach empowers support teams to quickly resolve issues by delivering contextual, personalized service without the frustration of fragmented data or multiple tools.

At its core, Kustomer transforms the traditional ticket-based paradigm into a customer-centric experience. The platform centralizes customer information and interaction history within a customizable agent workspace, ensuring that every team member has access to the complete story behind each customer engagement. This unified view drives more insightful conversations and enables support agents to make data-driven decisions, resulting in improved first-contact resolution and enhanced customer satisfaction.

Designed to handle the demands of modern contact centers, Kustomer embeds artificial intelligence throughout its ecosystem. This intelligent system automates routine tasks, deflects easy inquiries via self-service options, and provides actionable insights through contextual engagement. By streamlining processes and reducing manual workload, Kustomer allows support teams to focus on resolving complex customer issues effectively while lowering overall operational costs.

Key Features and Benefits

• Omnichannel Communication: Consolidate emails, chats, SMS, social media, and voice calls into one seamless conversation thread.
• Unified Customer View: Access complete customer profiles and interaction histories within one centralized platform.
• Intelligent Routing and Automation: Automate up to 40% of interactions and route conversations intelligently to the right agent.
• Customization and Integration: Tailor the agent workspace with custom branding and integrate with various business tools.
• Actionable Reporting: Generate detailed analytics and standard or custom reports to drive performance improvements.

Kustomer offers flexible pricing plans to suit diverse business needs. The Enterprise plan starts at $89 per user per month, while the Ultimate plan, starting at $139 per user per month, provides enhanced functionality such as advanced routing, live agent auditing, real-time dashboards, and extended API capabilities. These options ensure that organizations, from fast-growing startups to established enterprises, have the tools to scale their support operations efficiently.

Explore exclusive deals for Kustomer at the deal page and learn more about its capabilities within the broader Customer Service category.

Alternatives to Consider

• LiveAgent
• Freshdesk
• Nextiva

By unifying customer data, automating routine tasks, and delivering intelligent insights, Kustomer empowers organizations to provide exceptional service. Its comprehensive features and scalable design make it a vital asset in today’s fast-paced, customer-focused business environment.