LivePerson

Overview

What is LivePerson?

LivePerson is a leading technology company that offers AI-driven conversational platforms designed to enhance customer engagement through messaging, chat, and voice interfaces. By providing seamless and personalized interactions across various digital channels, LivePerson aims to improve customer experience and operational efficiency for businesses.

Why Use LivePerson?

In the realm of AI-powered conversational platforms, LivePerson stands out by:

Enhanced Customer Engagement: LivePerson enables businesses to connect with customers in real-time through preferred digital channels, fostering meaningful and personalized interactions that drive customer satisfaction and loyalty.
AI-Driven Automation: The platform leverages advanced AI to automate routine inquiries and tasks, allowing businesses to optimize resources and focus on more complex customer needs, ultimately improving operational efficiency.
Omnichannel Support: LivePerson supports a wide range of digital channels, including web, mobile, and social media, ensuring consistent and seamless customer experiences across all touchpoints.
Actionable Insights: With robust analytics and reporting tools, LivePerson provides businesses with valuable insights into customer interactions, helping them make data-driven decisions to enhance service delivery and customer engagement strategies.

Who is LivePerson For?

LivePerson caters to a diverse range of users:

Customer Service Teams: Customer service teams use LivePerson to manage and streamline customer interactions, providing timely and effective support through AI-enhanced chat and messaging solutions.
E-commerce Businesses: E-commerce businesses leverage LivePerson to engage with customers throughout their shopping journey, offering personalized assistance and recommendations to enhance the online shopping experience.
Financial Institutions: Financial institutions utilize LivePerson to offer secure and efficient customer support, addressing inquiries and transactions through trusted digital channels.
Telecommunications Providers: Telecommunications providers use LivePerson to manage customer inquiries and service requests, ensuring efficient resolution and improved customer satisfaction.

In conclusion, LivePerson is a powerful tool for businesses looking to enhance customer engagement and operational efficiency through AI-driven conversational platforms. Whether you’re part of a customer service team, an e-commerce business, a financial institution, or a telecommunications provider, LivePerson offers the solutions needed to deliver exceptional customer experiences across digital channels.

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Pricing and Features

Product Tier

Pricing

Features

Bronze Plan

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On-Request

Agent & Supervisor Experience: Multi-channel agent workspace, cobrowse, and secure forms to optimize agent productivity and customer experience.
Administrative Experience: Management console and campaign builder, enabling admins to create and manage users and skills.
Communication Channels: Access to web, app, SMS, Email Connect, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, and WeChat. Note: X (formerly Twitter) is supported with additional fees.

Silver Plan

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On-Request

All Bronze Plan features, plus:
Connect to Messaging (C2M): IVR deflection solution that transitions voice calls to messages through the Conversational Cloud platform.
Additional Communication Channels: Expanded access to various messaging platforms.

Gold Plan

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On-Request

All Silver Plan features, plus:
Advanced Analytics and Generative AI: Enhanced personalization with advanced analytics and Generative AI capabilities.
Increased Self-Service with Intelligent Automation: Tools to boost agent efficiency and customer self-service options.

All features here

Experience

Cancellation

Steps to Cancel LivePerson Subscription.

Canceling your LivePerson Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to LivePerson Cancellation Guide.

Product FAQ

What is LivePerson and what services does it offer?

LivePerson is a technology company that specializes in providing conversational commerce and AI-powered messaging solutions. It enables businesses to engage with their customers through various digital channels, such as websites, mobile apps, and social media platforms. LivePerson’s services include chatbots, messaging platforms, and analytics tools designed to enhance customer engagement, improve customer service, and drive sales.

How does LivePerson's AI technology enhance customer interactions?

LivePerson’s AI technology enhances customer interactions by automating responses to common queries, providing personalized recommendations, and facilitating seamless communication between customers and businesses. The AI can handle routine tasks, freeing up human agents to focus on more complex issues. Additionally, LivePerson’s AI continuously learns from interactions to improve its accuracy and effectiveness over time, ensuring a more efficient and satisfying customer experience.

What industries can benefit from using LivePerson's solutions?

LivePerson’s solutions are versatile and can benefit a wide range of industries, including retail, financial services, telecommunications, travel and hospitality, healthcare, and more. Any industry that relies on customer engagement and support can leverage LivePerson’s technology to enhance communication, streamline operations, and improve customer satisfaction.

How does LivePerson ensure data security and privacy for its users?

LivePerson prioritizes data security and privacy by implementing robust security measures and adhering to industry standards and regulations. The company uses encryption, secure data storage, and access controls to protect sensitive information. LivePerson also complies with data protection laws, such as GDPR and CCPA, to ensure that customer data is handled responsibly and transparently.

Can LivePerson's solutions integrate with existing business systems?

Yes, LivePerson’s solutions are designed to integrate seamlessly with existing business systems and platforms. The company offers APIs and connectors that allow businesses to connect LivePerson’s messaging and AI capabilities with their CRM systems, e-commerce platforms, and other enterprise software. This integration enables businesses to leverage their existing infrastructure while enhancing their customer engagement strategies with LivePerson’s advanced tools.