How to Cancel Lodgable

To cancel a booking on Lodgable, particularly for bookings made through various channels like Booking.com, VRBO/HomeAway, or Airbnb, you need to follow these steps based on the specific channel’s policies:

Cancellation Steps for Guests

Booking.com

• Guests cannot cancel a reservation directly through the host. Instead, they should use the cancellation link provided in their confirmation email or through their Booking.com profile.
• If a guest contacts you to cancel, direct them to use this link.

VRBO/HomeAway

• The cancellation policy is set by the host and can be one of several standardized policies (Firm, Strict, Moderate, Relaxed, or No Refund).
• Guests should refer to the specific cancellation policy chosen by the host for their booking. For example:
  • Under the Firm policy, guests can cancel up to 60 days in advance for a full refund, or up to 30 days in advance for a 50% refund.
  • Under the Moderate policy, guests can cancel up to 30 days in advance for a full refund, or up to 14 days in advance for a 50% refund.

Airbnb

• Guests must contact Airbnb or their host within 72 hours after discovering any issues to request rebooking assistance or a refund.
• The amount of any refund depends on the cancellation policy set for the reservation and the time and date of cancellation. Guests can request refunds through Airbnb’s Resolution Center.

Cancellation Steps for Hosts

Booking.com

• If a host must cancel a booking, they are required to find and pay for alternate accommodations for the guest.
• Hosts should not charge the guest if they are responsible for the cancellation.

VRBO/HomeAway

• Hosts need to verify the cancellation policy that applies to the booking.
• Refund the guest according to the policy. For example:
  • If the policy is Firm, refund 100% if cancelled up to 60 days in advance, or 50% if cancelled up to 30 days in advance.

Airbnb

• If a host cancels a reservation, the guest will automatically receive a full refund.
• If a host cancels within 30 days prior to check-in, Airbnb will also help the guest find a similar place at comparable pricing.
• Hosts will receive no payout or have their payout reduced by the amount refunded to the guest.

Refunding Payments

• For bookings made through VRBO/HomeAway or Booking.com, verify the applicable cancellation policy and refund the appropriate amount.
• For Airbnb bookings, Airbnb will handle the refund according to the set cancellation policy. Hosts can review and process refunds through the reservation page in Lodgable.

Additional Considerations

• Always communicate with the guest and try to resolve any issues directly before involving the platform.
• Keep records of any communication and evidence related to the cancellation or reservation issue, as these may be required to support refund or rebooking requests.