MyKaarma

Communications

• Integrated Calling: Integrated calling and texting communications
• Direct Connect: Direct connect texting delivers instant interaction
• Email Backup: Send emails as backup communications
• Omnichannel Dashboard: One communications dashboard for all threads
• Customer Approvals: Customer approvals in 10 minutes or less
• Call Volume Reduction: Drops phone call volume and voicemail by 35%
• DMS Integration: Fully integrated with major DMS providers
• Popup Notifier: Never miss a call, text, or email
• Response Alerts: 15-minute response alert for fast updates
• Response Templates: Save time with text/email templates

Payments & Surcharging

• DMS Integration: Seamless integration with Dealer Management Systems
• Apple Pay: Apple/Google Pay for retail transactions
• Credit Card Surcharging: Fully compliant credit card surcharging
• Online Checkout: Apple/Google Pay for online checkout
• Online Payments: Payments via text and email
• Buy Now Pay Later: Affirm – Buy Now Pay Later option
• Accounting Overhead: Reduced accounting overhead
• ACH Checkout: ACH checkout, online or manual
• Mobile Terminals: Mobile payment terminals for convenience
• Chargeback Prevention: Reduced cost 3D Secure for chargeback prevention

Scheduler+

• Access Menus: Access Dealer and OEM menus easily
• Capacity Management: Manage capacity level decisions efficiently
• Recall Data: Access recall data for customer vehicles
• Service Check-In: Greet customers with service lane check-in tools
• Technology Integration: Use any technology to set appointments
• Responsive Design: Fits desktops, tablets, and smartphones
• Info Population: Easily populate info by searching name, email, phone, or VIN
• Transportation Options: Available when scheduling an appointment
• Direct Contact: Customers can call or text service advisor directly
• Customize Scheduler: Match scheduler to dealership’s brand

Recall Data

• Access Data: Recall data accessible within the scheduler
• DMS Integration: Customize data pushed to your DMS
• Single Dashboard: Manage all customer information in one place
• Opportunity: Recall access presents service opportunities
• VIN Level: See recall data at the VIN level
• Comprehensive Info: NHTSA Campaign ID, title, description, remedy, status
• Customer Safety: Act as a safety beacon in the community
• Appointment Integration: See recall data with appointment info
• No Extra Logins: Access data without logging into other systems
• Efficient Management: Avoid screen flipping for recall checks

Follow-up

• Automated Outreach: TCPA-compliant automated customer communications
• Customer Response: 27% response rate through text outreach
• Time Savings: 323 hours saved using automation
• Service Revenue: Increase revenue by targeting customer needs
• Campaign Efficiency: Based on 25 parallel campaigns by a dealer
• High ROI: Achieve 2X ROI on recall and declined services
• Integrated Approach: Picks the right channel and time for outreach
• Channel Rotation: Effective outreach with channel rotation
• Customer Care: No fragmentation of customer history
• Personalized Communication: No more impersonal or manual outreach

ServiceCart™ Video MPI

• One-Click Shopping: Easy online shopping convenience
• Build Trust: Increase transparency with video
• Integrated Systems: Integrated with payments and communications
• Reduce Declined Services: Boost acceptance of recommended services
• Increased Revenue: Dealers see a $400 lift per media view
• Technician Videos: Short, concise videos of repairs
• Common Repairs: Highlights common repair areas with videos
• Auto Sending: Automatic sending of tech videos to customers
• HD Recording: Videos recorded in high definition
• VIN Sync: Sync videos with vehicle VIN and customer RO

Walkaround Video

• Eliminate Claims: Eliminate bogus damage claims with video proof
• Speed Check-In: Simplify and speed up customer check-in process
• Upsell Damage: Upsell physical damage repair services
• Build Trust: Increase transparency with customers
• Quick Inspections: Inspections take 1-2 minutes on average
• Paperless Process: Eliminate pen and paper inspection/check-ins
• Highlight Damage: Videos highlight common exterior damage areas
• Close-Up Photos: “Tap” to take close-up pictures of defects
• VIN Sync: Sync videos with vehicle VIN and customer RO
• Cloud Storage: 3-year cloud-based storage for easy access

Pickup & Delivery

• Route Tracking: Live route tracking for directness to customer
• Instant Communication: Instant communications between scheduler, driver, and clients
• Damage Protection: Built-in Service Lane and Tech Video
• High-Speed Storage: Videos and photos accessible from high-speed storage
• Single Dashboard: Manage vehicles, drivers, and trips from one dashboard
• Client Updates: Clients receive text messages with tracking links
• Trust Building: Builds trust through transparent process
• Customer Tracking: Customers can track driver progress and arrival time
• Driver Navigation: Full navigation and route mapping within the app
• Paperless Routing: Eliminate paper routing directions

Uber Integration

• Direct Contact: Get a direct point of contact for support
• Reduce Costs: Reduce shuttle costs and guest waits
• Simplify Management: Simplify travel management with billing and reporting features
• Integrated Booking: Book Uber rides through myKaarma application
• Custom Pickup: Specify pickup and drop-off locations for customers
• Text Notifications: Customers receive a text message to start the ride
• Standalone Product: Use integration as a standalone product
• Module Integration: Use alongside myKaarma’s pickup and delivery module
• Enhanced Service: Provide convenient transportation solutions
• Customer Convenience: Improve overall customer experience