How to Cancel Now Book It

To create a full cancellation instruction for the Now Book It product, consider the following steps:

Cancellation Policy Setup

1. Define Cancellation Window: Establish a clear timeframe during which cancellations are allowed without penalty. This could be a specific number of hours or days before the reservation.

2. Specify Cancellation Fees: Determine if any fees will be applied for late cancellations or no-shows. This could include a flat fee, a percentage of the total booking cost, or other penalties.

3. Payment Gateway Integration: Ensure that your payment gateway (e.g., EzyPay or Stripe) is integrated with Now Book It to handle any cancellation fees or refunds.

4. Client Notification: Inform clients about your cancellation policy during the booking process and include it in confirmation emails or messages.

Client Cancellation Process

• Clients should be able to cancel their reservations through the Now Book It interface or by contacting the venue directly.
• Ensure that clients understand the cancellation policy and any associated fees before confirming their cancellation.

Refund and Fee Handling

• Clearly outline how refunds will be processed for cancellations within the allowed window.
• Specify how cancellation fees will be charged and handled if a client cancels outside the allowed window or fails to show up.

Communication and Support

• Provide clear contact information for clients to reach out if they have questions or need assistance with cancellations.
• Ensure that support staff are available to handle any issues related to cancellations or refunds.