Proton VPN

Terminating your Proton VPN subscription and pursuing a refund is a manageable process. Below are the steps you need to follow, depending on the platform through which you initially subscribed:

Canceling Proton VPN via the Website:

1. Access Your Proton VPN Account: Visit the Proton VPN website and log in using your credentials.
2. Navigate to Dashboard: Click on “Dashboard” in the left-side menu, then scroll down to find “Downgrade account.”
3. Downgrade Account: Click on “Downgrade account” and confirm the action in the pop-up box.
4. Provide Reason for Cancellation: You’ll be prompted to provide a reason for canceling your Proton VPN subscription. Optionally, you can leave feedback.
5. Contact Customer Support: To request your refund, you need to contact customer support. Proton VPN accepts refund requests only via their Support Form page or by emailing them directly at [email protected].
6. Fill in Required Information: When filling out the support form or composing your email, indicate that you’re requesting a refund as per the money-back guarantee.
7. Wait for Response: Expect a response to your refund request via email within 12 to 24 hours. You may need to confirm your cancellation via email.
8. Receive Refund: Once your refund is confirmed, you should receive your money back within a couple of business days.

Canceling Proton VPN on iOS and macOS (Apple App Store):

iOS Cancellation:

1. Go to Settings on your iOS device.
2. Tap your Apple ID profile and select your name.
3. Click on “Subscriptions” and find Proton VPN.
4. Tap “Cancel Subscriptions” to initiate the cancellation process.

macOS Cancellation:

1. Open the App Store.
2. Tap your registered account name, then select “View Information.”
3. Click on “Subscriptions” and find Proton VPN.
4. Choose “Cancel Subscriptions” to proceed.

Canceling Proton VPN on Android (Google Play Store):

1. Access Play Store: Log in to the Play Store using your Google account.
2. Manage Subscriptions: Tap your profile picture and navigate to “Payments and Subscriptions” to find your active orders.
3. Cancel Proton VPN Subscription: Select Proton VPN and choose “Cancel Subscription.” Provide a reason for cancellation.
4. Request a Refund: Click on “Account” and then “Purchase History.” Find Proton VPN, select “Request a Refund,” and explain your reasons.
5. Wait for Response: Most refund decisions are made within one business day, although it can take up to four days in rare cases.

By following these steps, you can effectively cancel your Proton VPN subscription and initiate a refund request, ensuring a streamlined process.