How to Cancel Reaper

To cancel or return a Reaper product, the instructions vary depending on the type of product and the vendor. Here are the steps for different scenarios:

Returning Reaper Software

Since Reaper software is downloadable, it is generally not eligible for returns. However, if you have purchased a license and need to manage it in a multi-user environment, here are some points to consider:

• If you are experiencing licensing issues in a multi-user setup, ensure the license file is correctly placed in the appropriate directory. For example, you might need to copy the license file to the main Library folder or the user’s Library folder, depending on the setup.

Returning Reaper Gear (Bike Lights)

If you purchased bike lights or other gear from Reaper Gear, here are the steps to return the product:

• Eligibility: The item must be unused, in the same condition as received, and in its original packaging.
• Time Frame: Return the item within 30 days of delivery.
• Initiate Return: Contact the support team within 30 days of delivery to initiate the return process. You will be provided with a return shipping label and instructions on how to send the package back.
• Refund: Once the return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and applied to your original payment method.
• Shipping Costs: You are responsible for paying the return shipping costs, which are non-refundable.

Warranty Claims for Reaper Gear

If your Reaper Gear product is under warranty, here’s how to proceed:

• Lifetime Warranty: Contact [email protected] with proof of purchase, a description of the issue, and photos or videos for clarity. If approved, the product will be repaired or replaced at no cost, including return shipping.
• One-Time Crash Policy: If you have subscribed to the one-time crash policy, contact support within 7 days of the crash with proof of damage. A replacement will be sent at no cost once verified.

General Return Process

For any return, ensure you have the following:

• Receipt or Proof of Purchase: This is required to complete the return process.
• Original Packaging: The item must be in its original packaging and in the same condition as received.
• Contact Support: For any questions or to initiate the return process, contact the relevant support team (e.g., [email protected] for Reaper Gear products).