Salesforce Overview of Reviews & Product Details - 2025
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Salesforce is a cloud-based CRM platform empowering businesses to enhance customer relationships, streamline processes, and drive growth. With a 360-degree customer view, sales and marketing automation, customization, and scalability, it caters to sales, marketing, customer service teams, and business leaders.

Salesforce

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2025

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2025
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Affordable Pricing
Affordable Pricing
Transparent plans to fit any budget.
Smart Automation
Smart Automation
Save time with AI-powered workflows.
Secure by Design
Secure by Design
Data protection and compliance built in.

Salesforce Service Cloud, a leading solution in the Customer Service Software category by Salesforce, empowers businesses to deliver exceptional customer support across multiple channels. By leveraging AI and automation, it enhances agent productivity and boosts customer satisfaction through streamlined service processes. Ready to transform your customer service experience? Explore exclusive deals. For more customer service solutions, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use Salesforce Service Cloud?

In the realm of customer service platforms, Salesforce Service Cloud stands out by:

  1. Omnichannel Support: Salesforce Service Cloud provides a unified platform for managing customer interactions across phone, email, chat, and social media, ensuring a seamless and consistent support experience.
  2. AI-Powered Automation: The platform utilizes AI to automate routine tasks, predict customer needs, and provide agents with intelligent recommendations, enhancing efficiency and personalization in customer service.
  3. Comprehensive Analytics: With robust analytics and reporting tools, Salesforce Service Cloud offers insights into customer interactions and service performance, enabling data-driven decision-making and continuous improvement.
  4. Integration with Salesforce Ecosystem: Seamlessly integrates with other Salesforce products, allowing for a holistic view of customer data and streamlined workflows across sales, marketing, and service teams.

Who is Salesforce Service Cloud For?

Salesforce Service Cloud caters to a wide range of users:

  1. Customer Service Teams: Service teams use Salesforce Service Cloud to manage and resolve customer inquiries efficiently, leveraging its tools for case management, knowledge sharing, and customer engagement.
  2. Support Managers: Managers benefit from its analytics and reporting capabilities to monitor team performance, identify trends, and optimize service operations for better outcomes.
  3. IT Departments: IT teams appreciate the platform’s scalability, security, and integration capabilities, ensuring seamless deployment and maintenance within the organization’s tech ecosystem.
  4. Businesses of All Sizes: From small businesses to large enterprises, Salesforce Service Cloud offers scalable solutions that adapt to the unique needs and growth of any organization.

In conclusion, Salesforce Service Cloud is an essential tool for businesses aiming to elevate their customer service operations. Whether you’re part of a customer service team, a support manager, or an IT professional, Salesforce Service Cloud provides the features and flexibility needed to deliver exceptional support and drive customer satisfaction.

Salesforce Summary

Salesforce Service Cloud, a leading solution in the Customer Service Software category by Salesforce, empowers businesses to deliver exceptional customer support across multiple channels. By leveraging AI and automation, it enhances agent productivity and boosts customer satisfaction through streamlined service processes. Ready to transform your customer service experience? Explore exclusive deals. For more customer service solutions, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use Salesforce Service Cloud?

In the realm of customer service platforms, Salesforce Service Cloud stands out by:

  1. Omnichannel Support: Salesforce Service Cloud provides a unified platform for managing customer interactions across phone, email, chat, and social media, ensuring a seamless and consistent support experience.
  2. AI-Powered Automation: The platform utilizes AI to automate routine tasks, predict customer needs, and provide agents with intelligent recommendations, enhancing efficiency and personalization in customer service.
  3. Comprehensive Analytics: With robust analytics and reporting tools, Salesforce Service Cloud offers insights into customer interactions and service performance, enabling data-driven decision-making and continuous improvement.
  4. Integration with Salesforce Ecosystem: Seamlessly integrates with other Salesforce products, allowing for a holistic view of customer data and streamlined workflows across sales, marketing, and service teams.

Who is Salesforce Service Cloud For?

Salesforce Service Cloud caters to a wide range of users:

  1. Customer Service Teams: Service teams use Salesforce Service Cloud to manage and resolve customer inquiries efficiently, leveraging its tools for case management, knowledge sharing, and customer engagement.
  2. Support Managers: Managers benefit from its analytics and reporting capabilities to monitor team performance, identify trends, and optimize service operations for better outcomes.
  3. IT Departments: IT teams appreciate the platform’s scalability, security, and integration capabilities, ensuring seamless deployment and maintenance within the organization’s tech ecosystem.
  4. Businesses of All Sizes: From small businesses to large enterprises, Salesforce Service Cloud offers scalable solutions that adapt to the unique needs and growth of any organization.

In conclusion, Salesforce Service Cloud is an essential tool for businesses aiming to elevate their customer service operations. Whether you’re part of a customer service team, a support manager, or an IT professional, Salesforce Service Cloud provides the features and flexibility needed to deliver exceptional support and drive customer satisfaction.

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Overall rating

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CX 5/6

How good is the customer support based on subscribed’s assessment

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Security 6/6

How secure is the product based on Subscribed’s assessment?

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Ease of Use 5/6

How easy is the product to use, based on Subscribed’s assessment?

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Value 4/6

What is the value for money based on Subscribed’s assessment?

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Integration 6/6

How many integrations does the product offer?

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Popularity 6/6

How popular is the product?

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These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

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Salesforce

Pricing Range
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This only an estimated pricing range, visit Salesforce pricing page to access all the information by clicking “Visit Now”.

$25-500 / Month
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

Salesforce Service Cloud, a leading solution in the Customer Service Software category by Salesforce, empowers businesses to deliver exceptional customer support across multiple channels. By leveraging AI and automation, it enhances agent productivity and boosts customer satisfaction through streamlined service processes. Ready to transform your customer service experience? Explore exclusive deals. For more customer service solutions, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use Salesforce Service Cloud?

In the realm of customer service platforms, Salesforce Service Cloud stands out by:

  1. Omnichannel Support: Salesforce Service Cloud provides a unified platform for managing customer interactions across phone, email, chat, and social media, ensuring a seamless and consistent support experience.
  2. AI-Powered Automation: The platform utilizes AI to automate routine tasks, predict customer needs, and provide agents with intelligent recommendations, enhancing efficiency and personalization in customer service.
  3. Comprehensive Analytics: With robust analytics and reporting tools, Salesforce Service Cloud offers insights into customer interactions and service performance, enabling data-driven decision-making and continuous improvement.
  4. Integration with Salesforce Ecosystem: Seamlessly integrates with other Salesforce products, allowing for a holistic view of customer data and streamlined workflows across sales, marketing, and service teams.

Who is Salesforce Service Cloud For?

Salesforce Service Cloud caters to a wide range of users:

  1. Customer Service Teams: Service teams use Salesforce Service Cloud to manage and resolve customer inquiries efficiently, leveraging its tools for case management, knowledge sharing, and customer engagement.
  2. Support Managers: Managers benefit from its analytics and reporting capabilities to monitor team performance, identify trends, and optimize service operations for better outcomes.
  3. IT Departments: IT teams appreciate the platform’s scalability, security, and integration capabilities, ensuring seamless deployment and maintenance within the organization’s tech ecosystem.
  4. Businesses of All Sizes: From small businesses to large enterprises, Salesforce Service Cloud offers scalable solutions that adapt to the unique needs and growth of any organization.

In conclusion, Salesforce Service Cloud is an essential tool for businesses aiming to elevate their customer service operations. Whether you’re part of a customer service team, a support manager, or an IT professional, Salesforce Service Cloud provides the features and flexibility needed to deliver exceptional support and drive customer satisfaction.

Pros
  • Highly customizable for business needs.
  • Improves case and data management.
  • AI-driven features boost efficiency.
  • Supports multiple communication channels.
Cons
  • Steep learning curve for new users.
  • High cost can be prohibitive.
  • Customer support needs improvement.
  • Certain features may feel unnecessary.
Subscribed Score Metrics
32/36 Metric achieved
MetricsScore
Customer Support5/6
Security6/6
Ease of Use5/6
Value of Money4/6
Integration6/6
Popularity6/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
6/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
4/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
6/6 Metric Checks
Salesforce Pricing Range
$25-500 / Month

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Steps to Cancel Salesforce Subscription.

Canceling your Salesforce subscription is a straightforward process. If you wish to end your subscription or explore alternative plans, please refer to the official Salesforce Help Center for detailed instructions and guidance.

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Steps to Cancel Salesforce Subscription.

Canceling your Salesforce subscription is a straightforward process. If you wish to end your subscription or explore alternative plans, please refer to the official Salesforce Help Center for detailed instructions and guidance.

Every else you need to know about Salesforce
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if Salesforce is right for you.

Pricing Range
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This only an estimated pricing range, visit Salesforce pricing page to access all the information by clicking “Visit Now”.

$25-500 / Month
Visit Now