Sharpen revolutionizes the Contact Center software landscape with its agent-first platform, designed to simplify customer interactions and empower agents. As a cloud-native solution, Sharpen delivers seamless omnichannel communication across voice, digital, and self-service channels, catering to businesses aiming for exceptional customer experiences (CX).

Leveraging advanced AI-powered automation, Sharpen ensures efficient and personalized customer support. Features like embedded customer context and real-time performance dashboards equip agents with critical tools to manage interactions and reach optimal performance. By combining intuitive design and powerful functionality, Sharpen focuses on driving better outcomes for customers, agents, and businesses alike. Discover exclusive deals. For alternatives, consider Talkdesk and Five9.

Why Use Sharpen?

Sharpen offers several advantages for organizations striving for superior CX:

• Agent Empowerment: Sharpen’s platform prioritizes agent satisfaction with tools like intuitive dashboards, drag-and-drop customizations, and built-in coaching mechanisms.
• Omnichannel Efficiency: Agents can manage customer interactions across voice, email, chat, and SMS from one unified interface, ensuring consistent support.
• Performance Optimization: Real-time scorecards, operational dashboards, and keyword-based reporting enhance agent productivity and managerial oversight.
• Workforce Management: Sharpen includes advanced workforce tools for predictive forecasting, automated scheduling, and mobile app-based shift management.
• Cost Customization: Sharpen provides flexible pricing plans like IVR/Self-Service ($0.05/minute), Core Agent Suite ($90/user monthly), and Workforce Plan ($135/user monthly) tailored to various needs.

Who is Sharpen For?

Sharpen caters to:

• Customer Service Teams: Empowers agents to deliver enhanced CX through streamlined workflows and interaction tools.
• Contact Center Managers: Designed for managing and scaling operations with predictive analytics, automated workforce scheduling, and performance insights.
• Small to Large Enterprises: Adaptable plans ensure scalability and affordability for businesses of all sizes.

Sharpen is an ideal choice for businesses seeking to elevate their contact center capabilities. With its comprehensive feature set and focus on agent experience, Sharpen helps transform customer service operations into growth-driven success stories.