How to Cancel SigmaPlot

To cancel and request a refund for a SigmaPlot product, follow these steps:

Preparing for Cancellation

Before initiating the cancellation process, ensure you have the necessary information and meet the refund criteria.

Uninstalling SigmaPlot

1. Uninstall SigmaPlot from your system:
   • Go to the Control Panel (or Settings in newer Windows versions) and navigate to the "Uninstall a program" or "Apps & features" section.
   • Find SigmaPlot in the list of installed programs and select it.
   • Click on "Uninstall" or "Remove" to start the uninstallation process.
   • Follow the prompts to complete the uninstallation.

Destroying Installed Copies

• You must destroy all copies of SigmaPlot from all machines where it was installed. This includes any backup copies or installations on virtual machines.
• Provide a written confirmation that the product has been destroyed from all machines.

Requesting a Refund

• Contact the technical support team or sales department of the current provider, which is now Grafiti LLC, as of January 15th, 2024.
• Inform them of your intention to cancel and request a refund. You can reach out via email or phone:
  • Email: [email protected] or [email protected]
  • Phone: 408-452-9010

Refund Criteria

• Ensure you are within the 30-day period from the date of purchase to be eligible for a refund.
• Provide any required documentation, such as proof of purchase and confirmation of software destruction.
• Note that refunds will not be accepted after 30 days of receiving the software.

Additional Requirements

• Be prepared for a potential physical inspection of your machines to ensure the software has been destroyed. This inspection can occur without prior notice within one year of the purchase date.
• Failure to comply with these conditions may result in legal proceedings.

By following these steps, you can ensure a smooth cancellation and refund process for your SigmaPlot product.