How to Cancel SimpleMDM

To cancel your SimpleMDM subscription and fully remove the MDM profile from your devices, follow these steps:

Canceling the Subscription

• If you subscribed through the SimpleMDM website:
  • Go to the SimpleMDM website and log in to your account.
  • Navigate to the settings or account management section.
  • Look for the subscription or billing information and select the option to cancel your subscription.

Removing Devices from MDM

Manually Enrolled Devices

• For iOS devices:

  • Open the Settings app on the device.
  • Go to General > Device Management.
  • Select the MDM profile.
  • Tap Remove Management and follow the prompts to confirm the unenrollment.

• For macOS devices:

  • Open System Preferences.
  • Go to the Profiles section.
  • Select the main MDM profile.
  • Click the minus (-) button and follow the prompts to confirm the unenrollment.

Devices Enrolled via SimpleMDM

• Log in to your SimpleMDM account.
• Click on the device name you want to remove.
• Click Actions.
• Select Remove. This will send a command to the device to delete the MDM profile. Alternatively, select Unenroll to unenroll the device without deleting the device record from your account.

Devices Enrolled Using Automated Enrollment with Apple Business/School Manager

• In Apple Business Manager, un-assign the device from SimpleMDM or release the device from your Apple Business Manager account.
• Delete the device record from SimpleMDM.
• If necessary, erase the device to fully remove the MDM profile.

Additional Steps for Supervised Mode

If the device has Supervised Mode enabled, you will need to erase the device even after removing it from MDM to disable Supervised Mode.

Finalizing the Process

After unenrolling all devices and canceling your subscription, ensure that all MDM-installed apps and configurations are removed from the devices. If your account closes, all devices will be automatically unenrolled within 30 days, and all apps and configurations will be removed.