Skalin is a premier solution in the Customer Success category, empowering B2B SaaS companies to effectively onboard, engage, and grow their customers. By combining a 360° customer view, AI-driven health scores, and advanced automation tools, Skalin enhances customer success strategies while saving time and boosting revenue. Explore exclusive deals. If considering alternatives, explore Custify, ChurnZero, or Planhat.

Why Use Skalin?

Choosing Skalin offers unparalleled benefits:

• Comprehensive 360° Customer View: Integrates data from CRMs, email, and application back offices. This unified platform enables businesses to access critical customer insights at a glance, detect opportunities, and mitigate risks.
• Customizable AI-Powered Health Scores: Pre-configured KPIs and adaptable algorithms highlight customer risk and engagement. Businesses can prioritize users based on specific metrics, optimizing efforts to reduce churn and drive upsells.
• Automation through Playbooks: Build workflows within minutes to deliver scalable, personalized customer experiences. Automations handle repetitive tasks, allowing teams to focus on high-value activities.
• Efficient Project and Task Management: Centralize team activities with clear dashboards, ensuring streamlined processes, improved collaboration, and timely milestone tracking.
• User Engagement Tracking: Identify active users and monitor at-risk customers. Actionable insights ensure timely interventions to safeguard customer relationships.

Who is Skalin For?

Skalin is ideal for customer success teams, SaaS managers, and account executives focused on growth and retention:

• Customer Success Teams: Boost retention by addressing at-risk accounts and enhancing customer engagement via data-backed health scores.
• Sales and Account Managers: Leverage insights to identify upsell opportunities and ensure timely follow-ups, driving increased revenue.
• Onboarding Specialists: Streamline onboarding for new clients, providing clear, automated workflows to ensure smooth transitions and stronger relationships.
• CS Leaders: Gain instant visibility with performance dashboards, enabling structured oversight of customer health, renewals, and revenue impact.

Skalin stands out as an indispensable tool in customer success, delivering the tools and intelligence needed to thrive in today’s competitive SaaS landscape.