Smaply is an advanced tool in the Customer Experience Management category, designed to streamline journey mapping and management. By enabling organizations of all sizes to create, share, and present customer journey maps, personas, and stakeholder maps, this platform caters to teams prioritizing user-centric innovation. With its intuitive interface, Smaply helps teams align on a clear, actionable vision of the customer experience journey.

Why Use Smaply?

Choosing Smaply comes with notable benefits:

• Comprehensive Customer Journey Tools: Build detailed customer journey maps with personas, pain points, opportunities, KPIs, and more. Visualize metrics to identify priorities effectively.
• Flexible & Intuitive Editor: Design high-quality maps with a user-friendly editor that includes stages, text/image uploads, and emotional indicators to capture every aspect of user journeys.
• Advanced Management Features: Smaply provides granular user roles, feedback on map cards, hierarchy structuring, and collaborative tools, enhancing teamwork across CX projects.
• Real-time Collaboration: Conduct remote workshops seamlessly and collaborate with stakeholders in real-time, ensuring optimized results.
• Enterprise-grade Security: With ISO 27001:2022 and SOC2 compliance, alongside dedicated hosting and SSO options, Smaply is prepared for enterprise-level data privacy and security requirements.
• Export Options & Performance Indicators: Export maps to professional formats like PDFs or PPTs, and leverage Journey Performance Indicators to monitor progress and ROI.
• Educational Support: Get access to training sessions and coaching hours to upskill teams in design thinking and CX methodologies.

Who is Smaply For?

Smaply is designed for CX professionals, managers, and teams across industries who seek customer-centric operational excellence:

• Design Teams: Professionally organize personas and journeys for impactful presentations and informed design planning.
• Customer Success Managers: Map out pain points and align strategies to deliver superior customer satisfaction.
• Enterprise Leaders: Utilize its scalability and compliance features for efficient CX integration in enterprise settings.

Explore exclusive deals. For alternatives, consider Miro, Startquestion, and FullStory.