Self-Service Cancellation:

1. Account Access: Log in to your Split.io account through their website.
2. Account Settings: Locate the section dedicated to managing your account settings or profile. This might be labelled “Settings,” “Account,” or similar.
3. Subscription Management: Look for a section related to subscriptions or billing within your account settings.
4. Cancellation Instructions: Follow the provided instructions for cancelling your subscription. This might involve confirming your decision and potentially providing a reason for cancellation.

Contacting Split.io Support:

If you encounter difficulties with self-service cancellation or prefer additional assistance, you can contact Split.io support through several channels:

• Email: Send an email directly to their support team at support@split.io.
• Zendesk Portal: Submit a cancellation request through the Zendesk Portal: https://help.split.io/hc/en-us/requests/new
• In-App Contact Form: Utilize the Split In-App Contact form for a convenient cancellation request within the platform.

Additional Considerations:

• Subscription Access: While cancelling your subscription terminates recurring charges, you might have access to Split.io features until the end of your current billing period.
• Contractual Terms: Review your specific Split.io contract or agreement for any potential cancellation fees or early termination clauses that might apply.
• Data Retention: Split.io’s data retention policies are likely outlined within their terms of service or privacy policy. If you have concerns about data retention after cancellation, clarify your preferences during the process or refer to their relevant policies.

By following these steps and considering the additional points, you can effectively cancel your Split.io subscription and choose the method that best suits your needs. Remember to address any contractual terms or data retention concerns beforehand.