Plan |
Starting Price |
Best For |
Features |
CX Cloud Digital Essentials |
$85/user/month |
Small teams, basic needs |
Voice Engagement, Studio & Routing, Studio Functions, Real-time Dashboards (Live), Business Intelligence (Explore), Knowledge Management, Virtual Agent, AI Trainer, Customer Experience Analytics Starter, Agent Assist Starter, Guardian Starter, Connections, API Access |
CX Cloud Essentials |
$85/user/month |
Digital-first customer support |
Similar to Digital Essentials, with a focus on digital channels |
CX Cloud Elevate |
$115/user/month |
Growing teams, advanced features |
All features from Essentials, plus additional advanced features |
CX Cloud Elite |
$145/user/month |
Large enterprises, full suite |
All features from previous plans, plus custom reporting, advanced performance management tools, and premium add-ons |