Talkdesk Reviews - Pros & Cons, Ratings & more - 2025
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Talkdesk
90%
Visit Website
90%

Subscribed Reviews

90% Subscribed Score

Analysis

Talkdesk Overview
Talkdesk is a cloud-based contact center solution ideal for customer service teams, with advanced AI, omnichannel capabilities, and seamless integrations (e.g., Salesforce, Zendesk). It excels in call routing, IVR, performance analytics, and reliability, offering plans from $85/user/month. Compared to alternatives like Genesys Cloud CX and NICE CXone, Talkdesk is praised for ease of use and scalability but lacks some advanced customizations. Customer support is responsive, and pricing is cost-effective for small to mid-sized enterprises.

Subscribed Score Metrics
32/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
MetricsScore
Customer Support5/6
Security5/6
Ease of Use6/6
Value of Money5/6
Integration5/6
Popularity6/6
Radar Chart Table View
Pros & Cons
User-friendly interface easy to navigate
Reliable call quality and VoIP features
Extensive integration with CRM systems
Efficient IVR and call-routing features
Call logs and reporting lack clarity
Glitches in callbar and mobile apps
Issues with advanced customization options
Occasional service downtime causes inconvenience

Reviews of Talkdesk from other platforms