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Elevate Call Center Efficiency with TCN – The Comprehensive Cloud-Based Solution
TCN is a premier cloud-based platform designed to enhance productivity and efficiency for contact centers, enterprises, BPOs, and collection agencies worldwide. Established in 1999, TCN...
Elevate Call Center Efficiency with TCN – The Comprehensive Cloud-Based Solution
TCN is a premier cloud-based platform designed to enhance productivity and efficiency for contact centers, enterprises, BPOs, and collection agencies worldwide. Established in 1999, TCN integrates cutting-edge technology with a customizable delivery model to meet a range of call center needs. Its robust suite of features, including inbound and outbound calling, omnichannel communication, IVR, and advanced analytics, supports billions of agent-consumer interactions annually.
Why Use TCN?
TCN excels in optimizing contact center operations by offering:
- Seamless Omnichannel Communication: Manage voice, chat, SMS, and email communications through a unified platform for streamlined customer interactions.
- Advanced Compliance Tools: Adhere to industry regulations with tools like TCPA-compliant manual dialers, data management, and voice analytics.
- Enhanced Workforce Engagement: Empower agents with features like workforce management, real-time analytics, intuitive dashboards, and internal chat collaboration.
- Scalable Integration: Easily connect with platforms like Salesforce and Zendesk using APIs, simplifying data sharing and automation.
- Actionable Insights: Leverage business intelligence, performance tracking, and predictive analytics for strategic decision-making.
Key Features by Category:
- Omnichannel Communications: Predictive and blended dialing, agent chat, IVR, SMS, and email all under one system.
- Workforce Optimization: Voice analytics, call recording, and internal collaboration tools improve team effectiveness.
- Integration & Automation: Streamline processes with payment integrations and APIs.
- Compliance Management: Safeguard operations with natural language compliance and data management services.
Who is TCN For?
- Small to Large Enterprises: Scalable solutions to support call center growth and efficiency.
- BPOs and Collection Agencies: Customizable features for managing high-volume consumer interactions.
- Industries Focused on Compliance: Financial services, healthcare, and more benefit from stringent regulatory adherence tools.
In conclusion, TCN delivers a comprehensive and scalable solution for improving contact center operations. Whether expanding customer reach, enhancing regulatory compliance, or streamlining processes, TCN empowers businesses with intelligent, efficient, and future-ready tools.
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Steps to Cancel TCN Subscription
TCN Pricing
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Event Registrations:
- Cancel up to 30 days before the event for a full refund minus a $50 administrative fee.
- 50% refund between 29-14 days before the event.
- No refund if canceled less than 14 days before the event.
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Tangible Goods:
- Return within 30 days of purchase in original condition and packaging.
- Refund or exchange available.
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Digital Goods:
- Refunds for non-delivery, download issues, or irreparable defects.
- Case-by-case approval for product not-as-described.
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Online Store Returns:
- Return within 14 days of shipment confirmation.
- Items must be in perfect condition with receipt and original packaging.
Most frequent question about TCN
TCN’s cloud-based call center solution includes features such as predictive dialer, preview dialer, SMS text messaging, interactive voice response (IVR), call recording storage, natural language compliance, and performance analytics.
TCN’s solution supports compliance through features like Natural Language Compliance (NLC), phone number registration, and the Reassigned Number Database. These tools help automate compliance and minimize risk.
Yes, TCN’s solution can be integrated with various software platforms such as Salesforce, Zendesk, and Zoho, allowing for seamless integration and increased agent efficiency.
TCN’s call center solution caters to various industry verticals, including healthcare, automotive, business process outsourcing (BPO), utility companies, and newspaper call centers.
TCN’s SMS text messaging feature allows for automated and agent-assisted texting, supports the entire customer journey, and includes features for payments and collections, notifications, and compliance tools like consent profiles and cell phone scrub databases.
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Convoso offers a conversational AI solution, not just a conversation intelligence platform. It automatically analyzes customer interactions, provides insights for business strategies, improves agent performance, resolves issues proactively, and boosts sales.