How to Cancel TCN

To cancel a TCN (TCN Inc.) product or service, you need to follow these steps carefully:

Notification

• You must notify TCN in writing to initiate the cancellation process. This can be done via email or other written communication as specified in the agreement.

Contact Information

• Reach out to your designated TCN sales representative or account manager to request the cancellation.
• Alternatively, you can contact TCN Client Services directly:
  • Phone: As specified in your agreement or on the TCN website.
  • Email: As specified in your agreement or on the TCN website, typically [email protected].

Timing and Notice

• Provide at least 30 days’ written notice prior to the expiration of the current term if you are on a month-to-month agreement. This notice period is crucial for the cancellation to be effective at the end of the current term.

Termination Reasons

• TCN may terminate the services for various reasons, including non-payment, unacceptable use, interference with other customers’ services, compliance with legal orders, or other breaches of the agreement. However, for a customer-initiated cancellation, the focus is on providing the required notice period.

Effect of Termination

• Upon termination, your access and use of the TCN Software and SaaS Services will expire immediately.
• All amounts payable by you under the agreement will accelerate and become due immediately upon termination.
• You must promptly return or destroy all Confidential Information of TCN, except as required by law or for archival purposes.

Additional Considerations

• Ensure you have downloaded any necessary data, such as contact names and numbers, and pre-recorded messages, within the specified timeframe (typically 45 days after the completion of a call campaign) to avoid data loss.

By following these steps, you can effectively cancel your TCN product or service while adhering to the terms and conditions outlined in your agreement.