Text Request

Overview

What is Text Request?

Text Request is a business messaging platform designed to enhance customer engagement through text messaging. It offers features like mass texting, appointment reminders, and two-way messaging, enabling companies to streamline communication and improve customer service.

Why Use Text Request?

In the realm of business communication tools, Text Request stands out by:

Enhanced Customer Engagement: Text Request allows businesses to connect with customers through their preferred communication channel, leading to higher engagement rates and improved customer satisfaction.
Streamlined Communication: With features like mass texting and appointment reminders, Text Request simplifies communication processes, ensuring timely and efficient interactions with customers.
Two-Way Messaging: The platform supports two-way messaging, enabling real-time conversations between businesses and customers, which helps in building stronger relationships and resolving queries promptly.
Integration Capabilities: Text Request integrates with various CRM systems and business tools, allowing for seamless data synchronization and a unified communication strategy.

Who is Text Request For?

Text Request caters to a wide range of users:

Customer Service Teams: Customer service teams use Text Request to manage inquiries and support requests efficiently, providing quick responses and personalized service.
Marketing Professionals: Marketing professionals leverage Text Request for mass texting campaigns, promotions, and customer engagement initiatives, enhancing outreach efforts.
Healthcare Providers: Healthcare providers utilize Text Request for sending appointment reminders and health updates, ensuring better patient communication and reducing no-show rates.
Small to Medium Businesses (SMBs): SMBs benefit from Text Request’s cost-effective communication solutions, enabling them to compete with larger enterprises in customer engagement.

In conclusion, Text Request is a powerful tool for businesses looking to enhance their communication strategies through text messaging. Whether you’re in customer service, marketing, healthcare, or running an SMB, Text Request provides the features needed to improve customer interactions and streamline communication processes.

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Pricing and Features

Product Tier

Pricing

Features

Basic

Monthly

$59

1,000 included texts; additional texts at $0.05 each.
1 dashboard (text line).
2-way texting.
Mass texting.
Payments.
Message templates.
Unlimited users and contacts.
10DLC verified sending.

Starter

Monthly

$139

2,500 included texts; additional texts at $0.04 each.
2 dashboards (text lines).
Includes all Basic features, plus:
- Scheduled messages.
- Location requests.
- Unlimited keywords.
- SMS chat.
- Chrome extension.
- Third-party integrations.

Corporate

Monthly

$279

6,500 included texts; additional texts at $0.03 each.
5 dashboards (text lines).
Includes all Starter features, plus:
- Custom merge.
- Zapier integration.

Enterprise

Monthly

$549

20,000 included texts; additional texts at $0.02 each.
10 dashboards (text lines).
Includes all Corporate features, plus:
- API access.

All pricing details here

Experience

Cancellation

Steps to Cancel Text Request Subscription.

Canceling your Text Request Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to Text Request Cancellation Guide.

Product FAQ

What is Text Request and how does it work?

Text Request is a business texting platform designed to help organizations communicate more effectively with their customers through text messaging. It allows businesses to send and receive text messages from a dedicated number, manage conversations, and integrate texting into their existing workflows. Users can access the platform via a web dashboard or mobile app, enabling them to handle customer inquiries, send appointment reminders, collect feedback, and more.

What types of businesses can benefit from using Text Request?

Text Request is versatile and can be beneficial for a wide range of industries, including healthcare, retail, hospitality, automotive, and service-based businesses. Any organization that relies on customer communication can use Text Request to enhance engagement, improve response times, and streamline operations. It’s particularly useful for businesses that need to manage high volumes of customer interactions efficiently.

Is Text Request secure and compliant with industry regulations?

Yes, Text Request is designed with security and compliance in mind. The platform employs encryption and other security measures to protect user data. Additionally, Text Request complies with industry regulations such as the Telephone Consumer Protection Act (TCPA) and the Health Insurance Portability and Accountability Act (HIPAA) for healthcare-related communications. Businesses can use Text Request confidently, knowing that their communications are secure and compliant.

Can Text Request integrate with other software and tools?

Text Request offers integration capabilities with various software and tools to enhance its functionality and streamline business processes. It can integrate with customer relationship management (CRM) systems, scheduling software, and other business applications. These integrations allow businesses to automate workflows, synchronize data, and create a seamless communication experience for both staff and customers.

What support and resources are available for new Text Request users?

Text Request provides comprehensive support and resources to help new users get started and maximize the platform’s benefits. This includes onboarding assistance, training sessions, and access to a knowledge base with articles, guides, and tutorials. Additionally, users can reach out to Text Request’s customer support team for personalized assistance and troubleshooting to ensure a smooth and successful implementation.