uContact Overview of Reviews & Product Details - 2025
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uContact

uContact is an all-in-one cloud-based omnichannel contact center solution designed to streamline customer interactions. With features like advanced dialers, bots, IVR, real-time analytics, and integrations with WhatsApp, social media, and more, it allows businesses to enhance productivity and improve customer experience. Its intuitive drag-and-drop tools adapt to unique organizational needs, offering seamless communication management across all channels.

uContact

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Built for teams and communication.

uContact is a cloud-based, omnichannel contact center solution designed to simplify and enhance agent interactions across all communication channels. Built by net2phone, uContact centralizes voice and text interactions in one unified platform, enabling companies to boost productivity and deliver superior customer experiences.

As part of the Omnichannel Customer Engagement category, uContact offers a complete suite of features that support inbound, outbound, and blended call campaigns. Its advanced automated call distribution, market-leading dialers (including predictive, power, progressive, preview, and voice broadcast), and a low-code, drag-and-drop development tool allow businesses to customize workflows that meet their unique operational requirements.

uContact’s flexible solution streamlines call routing, ensuring each call is directed to the most appropriate agent based on metrics such as time, customer priority, or agent skills. This intelligent routing, paired with a persistent data system that shares critical customer context across channels, results in faster resolutions and more meaningful interactions. The platform also offers capabilities such as automatic call recording for quality assurance, live monitoring, and real-time dashboards to track performance at every stage.

In addition to traditional voice communications, uContact supports modern channels like SMS, WhatsApp Business, web chat with audio and video, and various social media integrations. This omnichannel approach means that agents can manage all customer touchpoints from a single interface, reducing the need for multiple systems and simplifying training and day-to-day operations.

With two distinct pricing plans, uContact caters to diverse business needs:

  • Voice (Basic Call Center): This plan covers core functionalities such as intelligent call routing, auto dialers, IVR, real-time reporting, and security monitoring, with integrated or customizable CRM support.
  • Omni (Advanced Contact Center): Expanding on the basic plan, this option includes an omnichannel unified inbox, multi-channel recording, workforce management, and a suite of integrations across channels like email and social media.

One of the greatest strengths of uContact is its ease of customization. The platform’s drag-and-drop development tools allow businesses to tailor IVR systems, reporting dashboards, and even bot functionalities according to specific industry and operational needs. This speed and flexibility empower companies to rapidly adapt to evolving customer expectations.

To take advantage of exclusive deals and learn more about uContact’s capabilities, visit the uContact Deals Page.

Alternative Solutions

By offering a centralized and highly adaptable contact center environment, uContact stands out as a robust solution for businesses aiming to streamline customer engagement, boost agent productivity, and drive overall operational excellence.

uContact Summary

uContact is a cloud-based, omnichannel contact center solution designed to simplify and enhance agent interactions across all communication channels. Built by net2phone, uContact centralizes voice and text interactions in one unified platform, enabling companies to boost productivity and deliver superior customer experiences.

As part of the Omnichannel Customer Engagement category, uContact offers a complete suite of features that support inbound, outbound, and blended call campaigns. Its advanced automated call distribution, market-leading dialers (including predictive, power, progressive, preview, and voice broadcast), and a low-code, drag-and-drop development tool allow businesses to customize workflows that meet their unique operational requirements.

uContact’s flexible solution streamlines call routing, ensuring each call is directed to the most appropriate agent based on metrics such as time, customer priority, or agent skills. This intelligent routing, paired with a persistent data system that shares critical customer context across channels, results in faster resolutions and more meaningful interactions. The platform also offers capabilities such as automatic call recording for quality assurance, live monitoring, and real-time dashboards to track performance at every stage.

In addition to traditional voice communications, uContact supports modern channels like SMS, WhatsApp Business, web chat with audio and video, and various social media integrations. This omnichannel approach means that agents can manage all customer touchpoints from a single interface, reducing the need for multiple systems and simplifying training and day-to-day operations.

With two distinct pricing plans, uContact caters to diverse business needs:

  • Voice (Basic Call Center): This plan covers core functionalities such as intelligent call routing, auto dialers, IVR, real-time reporting, and security monitoring, with integrated or customizable CRM support.
  • Omni (Advanced Contact Center): Expanding on the basic plan, this option includes an omnichannel unified inbox, multi-channel recording, workforce management, and a suite of integrations across channels like email and social media.

One of the greatest strengths of uContact is its ease of customization. The platform’s drag-and-drop development tools allow businesses to tailor IVR systems, reporting dashboards, and even bot functionalities according to specific industry and operational needs. This speed and flexibility empower companies to rapidly adapt to evolving customer expectations.

To take advantage of exclusive deals and learn more about uContact’s capabilities, visit the uContact Deals Page.

Alternative Solutions

By offering a centralized and highly adaptable contact center environment, uContact stands out as a robust solution for businesses aiming to streamline customer engagement, boost agent productivity, and drive overall operational excellence.

uContact reviews

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CX 6/6

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Security 4/6

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Ease of Use 5/6

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Value 5/6

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Integration 4/6

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Popularity 4/6

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uContact

Pricing Range
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This only an estimated pricing range, visit uContact pricing page to access all the information by clicking “Visit Now”.

$19.99-$31.99 / Month
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77% Subscribed Score
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

uContact is a cloud-based, omnichannel contact center solution designed to simplify and enhance agent interactions across all communication channels. Built by net2phone, uContact centralizes voice and text interactions in one unified platform, enabling companies to boost productivity and deliver superior customer experiences.

As part of the Omnichannel Customer Engagement category, uContact offers a complete suite of features that support inbound, outbound, and blended call campaigns. Its advanced automated call distribution, market-leading dialers (including predictive, power, progressive, preview, and voice broadcast), and a low-code, drag-and-drop development tool allow businesses to customize workflows that meet their unique operational requirements.

uContact’s flexible solution streamlines call routing, ensuring each call is directed to the most appropriate agent based on metrics such as time, customer priority, or agent skills. This intelligent routing, paired with a persistent data system that shares critical customer context across channels, results in faster resolutions and more meaningful interactions. The platform also offers capabilities such as automatic call recording for quality assurance, live monitoring, and real-time dashboards to track performance at every stage.

In addition to traditional voice communications, uContact supports modern channels like SMS, WhatsApp Business, web chat with audio and video, and various social media integrations. This omnichannel approach means that agents can manage all customer touchpoints from a single interface, reducing the need for multiple systems and simplifying training and day-to-day operations.

With two distinct pricing plans, uContact caters to diverse business needs:

  • Voice (Basic Call Center): This plan covers core functionalities such as intelligent call routing, auto dialers, IVR, real-time reporting, and security monitoring, with integrated or customizable CRM support.
  • Omni (Advanced Contact Center): Expanding on the basic plan, this option includes an omnichannel unified inbox, multi-channel recording, workforce management, and a suite of integrations across channels like email and social media.

One of the greatest strengths of uContact is its ease of customization. The platform’s drag-and-drop development tools allow businesses to tailor IVR systems, reporting dashboards, and even bot functionalities according to specific industry and operational needs. This speed and flexibility empower companies to rapidly adapt to evolving customer expectations.

To take advantage of exclusive deals and learn more about uContact’s capabilities, visit the uContact Deals Page.

Alternative Solutions

By offering a centralized and highly adaptable contact center environment, uContact stands out as a robust solution for businesses aiming to streamline customer engagement, boost agent productivity, and drive overall operational excellence.

Pros
  • Easy to use and intuitive interface
  • Customizable features for diverse needs
  • Responsive and supportive customer service
  • Omnichannel communication integration
Cons
  • Platform occasionally freezes or glitches
  • Complex menus can confuse new users
  • Report generation can be slow
  • High pricing for some users
Subscribed Score Metrics
28/36 Metric achieved
MetricsScore
Customer Support6/6
Security4/6
Ease of Use5/6
Value of Money5/6
Integration4/6
Popularity4/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
uContact Pricing Range
$19.99-$31.99 / Month

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What else exists next to uContact
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Need to cancel uContact? Here is how
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Thinking about how to cancel uContact this is how you do it!

To cancel a uContact product, follow these steps:

  • Log in to your account.
  • Locate the cancellation option.
  • Confirm cancellation to stop recurring charges.

For full details, contact uContact support directly.

How to Cancel the uContact

To cancel a uContact product, follow these steps:

  • Log in to your account.
  • Locate the cancellation option.
  • Confirm cancellation to stop recurring charges.

For full details, contact uContact support directly.

Every else you need to know about uContact
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if uContact is right for you.

Pricing Range
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This only an estimated pricing range, visit uContact pricing page to access all the information by clicking “Visit Now”.

$19.99-$31.99 / Month
Deals Available

This product comes with a special deal, see details

This product comes with a special deal, see details

Visit Now