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Make Customer-Centric Decisions with UserTesting – The Ultimate Human Insight Platform
UserTesting is a premier platform in the User Research Tools category, dedicated to helping businesses optimize their customer experience by providing actionable insights through...
Make Customer-Centric Decisions with UserTesting – The Ultimate Human Insight Platform
UserTesting is a premier platform in the User Research Tools category, dedicated to helping businesses optimize their customer experience by providing actionable insights through research, testing, and feedback. With the world’s largest network of real participants, it enables organizations to understand customer behavior, preferences, and needs. Designed for UX researchers, designers, marketers, and product teams, UserTesting bridges the gap between customer expectations and real experiences.
Why Use UserTesting?
UserTesting empowers organizations by offering:
- Comprehensive Human Insights: Interact with real customers to see, hear, and understand how they engage with your products, websites, or messages.
- Advanced Feedback Methods: Conduct surveys, usability studies, video interviews, and one-on-one conversations using diverse response formats like text, video snippets, and screenshots.
- Scalable Solutions: Equip teams with tools to integrate customer feedback seamlessly across product development, marketing efforts, and decision-making processes.
- AI-Powered Analysis: Leverage intelligent transcription and sentiment analysis to extract actionable insights from user feedback quickly.
- Broad Reach: Tap into a diverse participant pool, recruiting specific audiences through demographic filters and screener questions for tailored feedback.
- Flexible Testing Options: Optimize digital and physical experiences, validate messaging, and explore innovative ideas with UserTesting’s customizable tests.
Who is UserTesting For?
UserTesting serves a wide range of professionals and industries, including:
- UX and Product Teams: Enhance product usability and refine designs driven by real customer feedback.
- Marketing Professionals: Test and optimize campaigns, brand perceptions, and content messaging for maximum impact.
- Enterprise Leaders: Scale insights organization-wide to make customer-first decisions and drive growth.
- Startups and Small Businesses: Access affordable tools to better understand target audiences and create engaging experiences.
With over 3,000 global customers and a reputation for reliability, UserTesting fuels better customer experiences through fast, reliable, and insightful human interaction. Whether improving a website, refining an app, or enhancing a marketing campaign, UserTesting ensures decisions are informed by authentic customer perspectives.
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Steps to Cancel UserTesting Subscription
UserTesting Pricing
To cancel a UserTesting product:
- Provide written notice to UserTesting.
- Termination effective on the later of the last Order’s end date or access termination.
- Material breach by either party can trigger immediate termination.
- Non-payment or other breaches may result in a 30-day cure period before termination.
- Refunds may be issued for prepaid fees, prorated to the termination date.
Most frequent question about UserTesting
The UserTesting Human Insight Platform offers three main plans: Essentials, Advanced, and Ultimate. The Essentials plan includes test builder, unmoderated tests, standard demographic filters, and integrations. The Advanced plan adds features like live conversations, advanced demographic filters, and sentiment analysis. The Ultimate plan includes comprehensive targeting, analysis, and security capabilities such as card sorting, tree testing, and AI-powered analysis.
UserTesting helps digital product teams by allowing them to validate concepts, gather customer feedback, and discover customer needs throughout the product lifecycle. It enables teams to connect with real users at scale, reduce development risk, and improve customer experiences.
The October 2024 release introduced features such as Net Promoter Score (NPS) benchmarking, screener branching logic, enhanced global search, and AI-generated insight summaries. It also included improvements like native media testing, test-level instant insights, and a redesigned navigation experience.
UserTesting facilitates secure and efficient testing through features like secure prototype testing, self-service Single Sign-On (SSO), and the ability to onboard and manage custom audiences. It also offers advanced security and management options, including approval flows and AI-powered analysis.
Try these alternatives of UserTesting
Userlytics is a comprehensive user testing platform designed to enhance digital experiences. It offers tools for remote usability testing, including video recordings and AI-driven insights, with flexibility for both moderated and unmoderated studies. The platform features scalable pricing and a vast global participant pool, adapting to various research needs. Trusted by businesses, it delivers actionable feedback to improve usability and customer satisfaction.
Respondent is a user research platform enabling businesses to recruit targeted participants for in-person or remote research interviews. It offers efficient tools for scheduling, participant screening, and data collection, supporting diverse studies like market research and product testing. Users can unlock actionable insights through pre-screened respondents from a global network, ensuring high-quality research outcomes.