Vee24 Reviews - Pros & Cons, Ratings & more - 2025
Categories
Explore by Category
  • Analytics Tools and Software
  • Banking, Finance, Money & Insurance
  • Collaboration and Productivity Software
  • Creative Tools
  • Customer Service Software
  • Development Software
  • Healthcare & Medical Services
  • Human Resource Software
  • Marketing Software
  • Security Software
See All Categories
Vee24
68%
Visit Website
68%

Vee24 is an advanced customer engagement platform that goes beyond basic live chat. Featuring video and voice chat, text chat, co-browsing, chatbots, and scheduling, it offers seamless, personalized interactions across channels. Trusted by companies across industries, Vee24 helps enhance conversion rates, customer satisfaction, and operational efficiency.

Subscribed Reviews

68% Subscribed Score

Analysis

Vee24 is an interactive customer engagement platform offering voice/video chat, text chat, co-browsing, and chatbot integrations. It enhances customer interaction with tools like scheduling and multi-channel communication. Its top features include ease of use (4.8/5) and strong customer service (4.7/5). However, occasional connection issues and unclear pricing may deter some users. Compared to competitors like Intercom or Freshdesk, Vee24 excels in retail and sales for personalized services. It’s cost-effective for growing businesses but less stable for high-demand sectors. Their customer support is responsive, aiding smooth operations with minor drawbacks in reporting and testing consistency. Best for retailers and sales teams aiming to boost conversions and customer convenience.

Subscribed Score Metrics
25/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
4/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
3/6 Metric Checks
MetricsScore
Customer Support5/6
Security4/6
Ease of Use6/6
Value of Money4/6
Integration3/6
Popularity3/6
Radar Chart Table View
Pros & Cons
Easy to use interface
Real-time video and text chat features
Effective shared browsing capability
Improves customer service personalization
Connection stability issues
Occasional response delays
Save button placement near block button
Mobile co-browsing navigation challenges

Reviews of Vee24 from other platforms

Other Alternatives

Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

Intercom is a customer messaging platform that facilitates real-time, personalized communication. It’s used by businesses for live chat, targeted messaging, customer support, and automation. It caters to customer support teams, sales teams, product managers, and marketing teams, enhancing customer relationships and experiences.