Explore Verint Workforce Management
Transform Workforce Efficiency with Verint Workforce Management
Verint Workforce Management is a leading solution in the Contact Center Workforce Software category, designed to simplify workforce planning through advanced automation and robust toolsets. Aimed at midsize...
Transform Workforce Efficiency with Verint Workforce Management
Verint Workforce Management is a leading solution in the Contact Center Workforce Software category, designed to simplify workforce planning through advanced automation and robust toolsets. Aimed at midsize to enterprise organizations, this cloud-enabled platform supports dynamic staff and bot scheduling while ensuring operational consistency across diverse business environments. With rich features tailored for omnichannel environments, Verint enhances efficiency and customer satisfaction, reimagining traditional workforce management.
Why Use Verint Workforce Management?
Key benefits of Verint Workforce Management include:
- Effortless Scheduling and Forecasting: The platform seamlessly handles labor forecasting, shift scheduling, and time tracking, helping businesses match resources with forecasted workloads.
- Enhanced Employee Engagement: Built-in self-service capabilities and mobile access empower employees to manage their schedules, submit time-off requests, and ensure greater work-life balance.
- Performance Optimization: Verint’s workforce analytics and dashboards provide actionable insights to refine scheduling strategies and team performance.
- Scalable for Varied Needs: Its flexibility accommodates diverse organization structures, schedule types, and automation needs, making it suitable for highly dynamic operations.
- Back-Office Management: Additional tools streamline back-office processes, using real-time data for improved work allocation and operational accuracy.
Who Is Verint Workforce Management For?
Verint Workforce Management serves an array of industries and users, including:
- Contact Centers: Companies aiming to align workforce schedules with customer expectations across varied channels efficiently.
- Banks and Credit Unions: Institutions looking to optimize branch-level staffing while enhancing sales and service delivery.
- Administrators and Analysts: Professionals seeking workforce insights and strategies to drive productivity and reduce costs.
- Remote and Dynamic Teams: Operations needing mobile-friendly tools for on-the-go scheduling and resource management.
Conclusion
Verint Workforce Management stands out as an intuitive and scalable solution for enterprises seeking to streamline operations, reduce costs, and enhance employee satisfaction. With robust forecasting, real-time analytics, and mobile self-service options, Verint empowers organizations to deliver superior efficiency and an improved customer experience. Adapt to the demands of modern workforce management with Verint’s automated and insightful platform.
Verint Workforce Management Satisfaction and Score
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Verint Workforce Management Pricing and Features
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Steps to Cancel Verint Workforce Management Subscription
Verint Workforce Management Pricing
To cancel a Verint Workforce Management product:
- Contact Verint support or your account manager.
- Review your contract for termination clauses.
- Submit a formal cancellation request.
- Follow up to confirm the cancellation and any necessary steps for data transfer or system access removal.
Most frequent question about Verint Workforce Management
Verint Workforce Management includes AI-powered forecasting and scheduling, allowing for comprehensive insights into employee availability and needs. It supports staggered start and end times, office capacity limits, and in-office and remote working indicators. The system also automates approval rules for schedule adjustments and provides mobile apps for agents and supervisors to manage schedules on the go.
Verint Workforce Management features real-time coaching services using AI to deliver personalized insights and tips to agents. It includes personalized scorecards that trigger coaching sessions automatically when agents struggle with specific skills. The system also surfaces information during customer conversations and creates summaries to reduce wrap-up time.
Yes, Verint Workforce Management is designed to be highly integrative. It can work with significant CCI and ACD phone systems, as well as tools like Salesforce Service Cloud, Zendesk, Vonage, and Amazon Connect. It also integrates with Verint’s Open CCaaS solution and the Engagement Data Hub.
Verint Workforce Management provides mobile apps for agents and supervisors to manage schedules, including flex time off requests, task and channel switching, and shift swaps. It also supports flexible schedules and self-service schedule changes, helping employees balance their work responsibilities with their personal lives.
Verint Workforce Management offers comprehensive performance management tools, including scorecards that provide insights into employee efficiency and effectiveness. It automates coaching sessions, tracks productivity metrics, and alerts supervisors to outlier performance. The system also integrates with external KPI sources for a holistic view of performance.
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