Verint Workforce Management Pricing and Features overview 2025
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Verint Workforce Management
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  • Verint Workforce Management
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    • Verint Workforce Management

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    Verint Workforce Management simplifies complex forecasting and scheduling for contact centers, combining automation and analytics to optimize workforce operations. It supports flexible schedules, enhances employee engagement, and improves operational efficiency for mid-sized to enterprise organizations. Mobile accessibility enables staff to manage schedules and receive alerts seamlessly from anywhere. Its robust tools empower businesses to improve customer experience and streamline resource utilization.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Pricing and Features

    For the Verint Community, the pricing and features are as follows:

    Licensing for Public / External Communities

    • Public / external communities: Licensed by monthly page views and API calls for SaaS Verint Cloud, or by server and domain for On-Premises or SaaS Any Cloud.

      • Includes one production web domain, one production environment, one non-production/staging domain, and one non-production/staging environment.
      • Additional web domains, production servers, and languages available in the Commercial Edition.
      • Customers anticipating over 250,000 page views/month or needing a fail-over server should consider at least two production servers.
      • Features:

        • Forums: Unlimited
        • Blogs: Unlimited
        • Image & File Galleries: Unlimited
        • Wikis, Articles, Calendars, Ideation: Unlimited
        • Private Messenger/Messaging: Unlimited
        • Theme Studio: Included
        • Widget Studio: Included
        • Automation Studio: Included
        • Support Community: Included
        • Standard Phone/Email Support: Included
        • Support Upgrades/Patches: Included
      • Annual Price: Contact us for pricing.

    Licensing for Private / Employee Communities

    • Private / employee communities: Licensed by named users, with a minimum 300 user block purchase.

      • For SaaS Verint Cloud, licensed by named users or monthly page views and API calls.
      • For On-Premises or SaaS Any Cloud, licensed by named users, server, and domain.
      • Includes one production web domain, one production environment, one non-production/staging domain, and one non-production/staging environment.
      • Features:

        • Forums: Unlimited
        • Blogs: Unlimited
        • Image & File Galleries: Unlimited
        • Wikis, Articles, Calendars, Ideation: Unlimited
        • Private Messenger/Messaging: Unlimited
        • Theme Studio: Included
        • Widget Studio: Included
        • Automation Studio: Included
        • Support Community: Included
        • Standard Phone/Email Support: Included
        • Support Upgrades/Patches: Included
      • Annual Price: Contact us for pricing.

    Additional Pricing Information

    • For a more specific pricing example, Verint Community can start at $50,000 per year based on page views for a 12-month contract.
    • Additional usage costs may apply, such as a 25% surcharge on AWS usage fees.
    All Pricing Details