How to Cancel VideoPad

To cancel and request a refund for the VideoPad video editor, follow these steps:

Checking Your Purchase

Ensure you have purchased the software directly from NCH Software or through a reseller. If your invoice has an SP or SINV number (e.g., SP123456 or SINV4567), it is from NCH Software. If it has an order ID or other reference number, you need to contact the reseller.

Refund Request Within 30 Days

NCH Software offers a 30-day money back policy. If you are unhappy with the software within 30 days of purchase, you can request a refund.

• Use the refund contact form on the NCH Software website to request a refund.

Steps to Request a Refund

• Go to the NCH Software Refund Contact Form page.
• Fill out the form with the required details, including your purchase information.
• Submit the form to initiate the refund process.

Refund Process for Reseller Purchases

If you purchased through a reseller, you need to contact the reseller directly for a refund. Check your invoice to determine if it is from NCH Software or a reseller.

Additional Information

• Ensure you have not used the software in any way that violates the End User License Agreement (EULA), such as using it in critical applications without proper testing and backup measures.

By following these steps, you can initiate the cancellation and refund process for your VideoPad video editor purchase.