How to Cancel Voucherify

To fully cancel and potentially delete your Voucherify account and projects, follow these steps:

Canceling Your Subscription

• Go to the Team Settings section in your Voucherify dashboard.
• Navigate to the Subscription tab.
• Click on "Cancel Subscription." This will ensure you are not charged after the subscription is cancelled.

Deleting a Project

• If you want to delete a specific project, go to the Team Settings section.
• Find the project you want to delete and click on the tricolon (⁝) next to the project name.
• Select "Delete" from the dropdown menu.

Deleting Your Account

• To delete your entire Voucherify account, you need to contact Voucherify support directly. You cannot delete your account through the dashboard interface.

Data Management

• If you cancel your subscription, your data will be stored for at least 3 months to give you time to download it. After this period, your account and associated data will be permanently removed.
• If you accidentally delete any data, there is a good chance it can be restored by contacting Voucherify support.

Additional Steps

• Ensure you have downloaded any necessary data or backups before the account is permanently removed.
• If you need notifications about Voucherify downtime, subscribe to their status page email alerts at status.voucherify.io.

Here are some key points to consider:

• Data Backup: All your data is automatically backed up using Amazon’s redundant S3 service. You can also manually back up your data using the Voucherify API or by contacting support.
• Data Restoration: Contact Voucherify support if you need to restore accidentally deleted data.
• Project and Resource Deletion: Resources moved to the bin can be permanently deleted from there, ensuring you cannot create new resources with the same IDs or names.