How to Cancel Wishpond

To cancel a Wishpond subscription, you may encounter several challenges based on the type of package you have and the terms of your contract. Here are the general steps and considerations you should be aware of:

Understanding Your Contract

If you are on a customized package proposed by Wishpond’s Sales Team, it is likely that you are bound by a fixed-term contract, such as a 12-month term. In this case, the option to cancel may not be available directly through the platform.

Steps to Cancel

Review Your Contract

Check your contract to see if there are any specific cancellation terms or notice periods required. For example, some contracts may require a three-month notice period to cancel.

Contact Wishpond Support

Reach out to Wishpond’s customer support or your designated account manager to request cancellation. You may need to provide written notice of your intention to cancel.

Document Communication

Keep detailed records of all communication, including emails, screenshots, and any other relevant documentation. This can be crucial if you need to escalate the issue.

Address Potential Issues

Be prepared for potential delays or uncooperative behavior. If your requests are ignored or deflected, you may need to escalate the issue to higher-level support or consider filing a formal complaint with a consumer protection agency.

Specific Actions

• Request Cancellation in Writing: Send a formal email or letter to Wishpond requesting the cancellation of your subscription. Specify the date you want the cancellation to take effect and request confirmation that no further charges will be made.
• Request Refund: If applicable, request a refund for any payments made during the cancellation process, especially if you have been charged despite your cancellation requests.
• Confirm IP and Data Return: Request the immediate return and/or deletion of any intellectual property related to your company that Wishpond may possess.

Example Email Template

Subject: Formal Request for Subscription Cancellation and Refund

Dear [Wishpond Support/Account Manager],

I am writing to formally request the cancellation of my Wishpond subscription, effective [desired cancellation date]. Despite previous attempts to terminate my subscription, I have encountered significant delays and uncooperative behavior.

I have reviewed my contract and fulfilled any required notice periods. I request immediate cancellation, a full refund of any payments made since my initial cancellation request, and confirmation that no further charges will be made.

Additionally, I request the immediate return and/or deletion of any intellectual property related to my company that Wishpond may possess.

I have documented all communication and evidence to support my claim and am prepared to provide this upon request.

Thank you for your attention to this matter.

Sincerely,
[Your Name]

Additional Considerations

• Consumer Protection: If Wishpond continues to ignore your requests or engages in unethical practices, consider filing a complaint with a consumer protection agency, such as the Better Business Bureau.
• Bank Actions: If necessary, inform your bank to stop any further payments to Wishpond to prevent additional charges.