Zendesk Support Suite Pricing and Features overview 2025
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Zendesk Support Suite
85%
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Zendesk Support Suite

85%

Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.

Pricing and Features

Here is the pricing information for Zendesk in a structured format:

Zendesk Support Pricing

| Plan | Price (per user, per month) |
|————–|——————————-|
| Team | $19 |
| Professional| $55 |
| Enterprise | $115 |

Zendesk Sell Pricing

| Plan | Price (per user, per month) |
|————–|——————————-|
| Team | $19 |
| Growth | $55 |
| Professional | $115 |
| Enterprise | $169 |

Zendesk Suite Pricing

| Plan | Price (per agent, per month) |
|————–|——————————-|
| Team | $55 |
| Growth | $89 |
| Professional | $115 |
| Enterprise | Custom pricing |
| Enterprise Plus | Custom pricing |

Additional Features by Plan

Zendesk Support

  • Team: Basic support features
  • Professional: Additional features like performance dashboards and custom roles
  • Enterprise: Advanced features including AI-powered chatbots and custom agent statuses

Zendesk Sell

  • Team: Email integration, single custom sales pipeline, task and appointment setting
  • Growth: Additional features like multiple sales pipelines and advanced reporting
  • Professional: Features include custom automation builder and advanced sales analytics
  • Enterprise: Includes all lower-tier features plus advanced customization and integration options

Zendesk Suite

  • Team: Ticketing system, support channels across email, chat, voice, social media, and knowledge bases
  • Growth: Adds private internal collaboration, SLAs, multi-language support, and multiple ticket forms
  • Professional: Includes customizable reporting, collaboration via Slack and email, and automatic ticket routing
  • Enterprise: Advanced data protection, sandbox environment, and enhanced access control for agents.