Zoho Lens

4.7/5

(3)

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Augmented Reality (AR)

Zoho Lens

Zoho Lens is a cloud-based augmented reality (AR) remote assistance platform enabling technicians to provide real-time support using smartphone cameras or smart glasses. It offers AR annotation, text, and voice chat for improved communication and problem-solving. Additional features like session recording, analytics, and rebranding enhance user management, audits, and customization. Ideal for reducing travel costs while increasing efficiency and customer satisfaction.

Zoho Lens

63% Subscribed Score

4.7

★ ★ ★ ★ ★

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63%

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Zoho Lens is a cutting-edge platform in the Augmented Reality (AR) category, designed to simplify remote assistance through real-time AR-enhanced collaboration. It provides technicians with the capability to remotely guide customers using smartphone cameras or smart glasses. With AR features such as annotation, text chat, and VoIP, Zoho Lens ensures seamless and effective communication for resolving client issues remotely. Additionally, it allows support sessions to be either spontaneous or scheduled for convenience.

Why Use Zoho Lens?

Choosing Zoho Lens offers several operational advantages:

AR Collaboration: Technicians can visually guide and support users by marking and annotating items on the customer’s live video feed, making troubleshooting and explanations more precise.
Versatile Communication Tools: Includes text chat, VoIP, and high-definition video streams to ensure clear communication and interaction during assistance sessions.
Session Management: Features like session recording, analytics, and rebranding enable efficient audits, performance reviews, and personalized branding opportunities.
Easy Integration: Provides mobile SDK options and file management capabilities, allowing seamless integration with existing systems.
Device Compatibility: Accessible from smartphones, tablets, and desktops without requiring prior installation on the user’s side.

Who is Zoho Lens For?

Zoho Lens is ideal for businesses and service providers that require a scalable and intuitive remote support tool:

IT Support Teams: Enable quicker diagnosis and resolution of technical issues directly from the remote customer’s environment.
Field Service Providers: Reduce travel costs by solving a significant percentage of issues without on-site visits.
Customer Success Teams: Enhance user satisfaction by ensuring faster response and resolution times through effective assistance tools.

Explore exclusive Zoho Lens deals. For more options in the AR space, consider Floori, Help Lightning, and TeamViewer Frontline.

Zoho Lens Summary

Why Use Zoho Lens?

Choosing Zoho Lens offers several operational advantages:

AR Collaboration: Technicians can visually guide and support users by marking and annotating items on the customer’s live video feed, making troubleshooting and explanations more precise.
Versatile Communication Tools: Includes text chat, VoIP, and high-definition video streams to ensure clear communication and interaction during assistance sessions.
Session Management: Features like session recording, analytics, and rebranding enable efficient audits, performance reviews, and personalized branding opportunities.
Easy Integration: Provides mobile SDK options and file management capabilities, allowing seamless integration with existing systems.
Device Compatibility: Accessible from smartphones, tablets, and desktops without requiring prior installation on the user’s side.

Who is Zoho Lens For?

Zoho Lens is ideal for businesses and service providers that require a scalable and intuitive remote support tool:

IT Support Teams: Enable quicker diagnosis and resolution of technical issues directly from the remote customer’s environment.
Field Service Providers: Reduce travel costs by solving a significant percentage of issues without on-site visits.
Customer Success Teams: Enhance user satisfaction by ensuring faster response and resolution times through effective assistance tools.

Explore exclusive Zoho Lens deals. For more options in the AR space, consider Floori, Help Lightning, and TeamViewer Frontline.

Zoho Lens reviews

Learn what people say about Zoho Lens

4.7 ★ ★ ★ ★ ★

3 Reviews

63%

Subscribed Score

Overall rating

CX 5/6

Security 0/6

Ease of Use 6/6

Value 6/6

Integration 0/6

Popularity 5/6

Dastan Organic

See My Portfolio

5 days ago

What feature do you use most often?

Being able to jump on a session, see the camera feed and draw on the screen has made troubleshooting much faster than trying to explain everything over the phone. It’s especially useful with non‑technical users, because they can just point the camera and follow simple visual hints instead of long instructions.

What slows you down when using it?

Most of it is straightforward, but the experience still depends a lot on the customer’s device and connection. If their phone is older or the network is weak, the video and AR tools can lag or feel a bit clunky, which slows the session down.

What could make it even better?

It helped us cut down on unnecessary on‑site visits by letting us see the setup remotely and fix simpler issues on the spot. Going forward, smoother performance on low‑end devices and a few more options around recording and reporting would make it even more valuable.

Final thoughts, wrap up what you think

I’d rate my likelihood to recommend Zoho Lens as 8 out of 10. It’s a solid tool for remote visual support and has already saved us time and travel, even though there is still room to improve performance and polish.

Upvote

M Raza Akhter Organic

QA Engineer

1 week ago

How has it made your work/life easier?

Zoho Lens is unique due to its remote support capabilities, particularly live video and AR markups which makes the troubleshooting significantly simpler. It saves time as it assists teams to fix problems in the shortest possible time without necessarily being on the ground.

What slows you down when using it?

The interface may be easier to use in a few places, particularly when the user is a first time when using advanced remote support features. Connection quality may also impact on the experience and make things slow in live sessions.

If you could change one thing, what would it be?

Zoho Lens can be further developed in terms of increased integrations, AI-based diagnostics, and remote support team analytics. The one thing I could make better is the stability of connection and performance to facilitate smoother live sessions.

Final thoughts, wrap up what you think

My rating would be positive, as Zoho Lens can be applied to remote support and simplify the process of issues resolution and make it more effective and quicker. I would suggest it to my workmates and friends who require a dependable tool in virtual troubleshooting and field support.

Upvote

Elizabeth Hermance Invitation

Wordpress developer

See My Portfolio

1 week ago

What feature do you use most often?

Zoho Lens is helpful because it makes remote support more practical. Being able to see what the other person is seeing saves time and makes it easier to explain things.

What slows you down when using it?

The main issue for me is that the experience can depend a lot on the phone, camera, and connection quality. When the video or connection is not smooth, the whole session becomes less useful.

Is there a workflow that could be simpler?

I would make the setup and joining process feel even simpler. A faster and smoother start would make the tool easier for less technical users.

Final thoughts, wrap up what you think

I would give it an 8 because it does a useful job and can save a lot of back-and-forth. I am not going higher because the experience still depends a lot on connection quality and ease of use.

Upvote

Reviews from G2, Capterra, Trustpilot

Pricing Range

Zoho Lens Pricing: $13-$17 / Month Zoho CRM Pricing: ₹0.8k-3.2k

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Zoho Lens Pricing: $13-$17 /Month Zoho CRM Pricing: ₹0.8k-3.2k

4.7/5

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63% Subscribed Score

Analysis

Why Use Zoho Lens?

Choosing Zoho Lens offers several operational advantages:

AR Collaboration: Technicians can visually guide and support users by marking and annotating items on the customer’s live video feed, making troubleshooting and explanations more precise.
Versatile Communication Tools: Includes text chat, VoIP, and high-definition video streams to ensure clear communication and interaction during assistance sessions.
Session Management: Features like session recording, analytics, and rebranding enable efficient audits, performance reviews, and personalized branding opportunities.
Easy Integration: Provides mobile SDK options and file management capabilities, allowing seamless integration with existing systems.
Device Compatibility: Accessible from smartphones, tablets, and desktops without requiring prior installation on the user’s side.

Who is Zoho Lens For?

Zoho Lens is ideal for businesses and service providers that require a scalable and intuitive remote support tool:

IT Support Teams: Enable quicker diagnosis and resolution of technical issues directly from the remote customer’s environment.
Field Service Providers: Reduce travel costs by solving a significant percentage of issues without on-site visits.
Customer Success Teams: Enhance user satisfaction by ensuring faster response and resolution times through effective assistance tools.

Explore exclusive Zoho Lens deals. For more options in the AR space, consider Floori, Help Lightning, and TeamViewer Frontline.

Pros

Easy-to-use interface with AR features

Facilitates real-time remote assistance

Reduces operational costs and time

Improves customer satisfaction

Cons

Performance issues on some devices

Needs capable hardware for AR

Limited multitasking during sessions

AR functionality may not work on all devices

Subscribed Score Metrics

22/36 Metric achieved

MetricsScore

Customer Support5/6

Security0/6

Ease of Use6/6

Value of Money6/6

Integration0/6

Popularity5/6

Radar Chart Table View

Zoho Lens Pricing Range

Zoho Lens Pricing: $13-$17 / Month Zoho CRM Pricing: ₹0.8k-3.2k/Month

Zoho Lens Showcase

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A list of platforms similar to Zoho Lens, helping you evaluate which tool best matches your needs.

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Pricing Range

Zoho Lens Pricing: $13-$17 / Month Zoho CRM Pricing: ₹0.8k-3.2k

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