Zoho Lens is a cutting-edge platform in the Augmented Reality (AR) category, designed to simplify remote assistance through real-time AR-enhanced collaboration. It provides technicians with the capability to remotely guide customers using smartphone cameras or smart glasses. With AR features such as annotation, text chat, and VoIP, Zoho Lens ensures seamless and effective communication for resolving client issues remotely. Additionally, it allows support sessions to be either spontaneous or scheduled for convenience.

Why Use Zoho Lens?

Choosing Zoho Lens offers several operational advantages:

• AR Collaboration: Technicians can visually guide and support users by marking and annotating items on the customer’s live video feed, making troubleshooting and explanations more precise.
• Versatile Communication Tools: Includes text chat, VoIP, and high-definition video streams to ensure clear communication and interaction during assistance sessions.
• Session Management: Features like session recording, analytics, and rebranding enable efficient audits, performance reviews, and personalized branding opportunities.
• Easy Integration: Provides mobile SDK options and file management capabilities, allowing seamless integration with existing systems.
• Device Compatibility: Accessible from smartphones, tablets, and desktops without requiring prior installation on the user’s side.

Who is Zoho Lens For?

Zoho Lens is ideal for businesses and service providers that require a scalable and intuitive remote support tool:

• IT Support Teams: Enable quicker diagnosis and resolution of technical issues directly from the remote customer’s environment.
• Field Service Providers: Reduce travel costs by solving a significant percentage of issues without on-site visits.
• Customer Success Teams: Enhance user satisfaction by ensuring faster response and resolution times through effective assistance tools.

Explore exclusive Zoho Lens deals. For more options in the AR space, consider Floori, Help Lightning, and TeamViewer Frontline.