LiveAgent is a robust solution in the Live Chat Software category, designed to streamline customer interactions with a comprehensive help desk and live-chat platform. Tailored for small and medium-sized businesses, LiveAgent integrates communication channels like email, phone, live chat, and social media into a single, unified platform. Organizations such as BMW, Huawei, and Oxford University trust LiveAgent to enhance customer satisfaction.

Key Features of LiveAgent

LiveAgent boasts over 200+ features and 200+ integrations, offering businesses a customizable tool for managing customer support efficiently. Here are some standout capabilities:

• Omnichannel Inbox: Centralize communication from various channels—email, live chat, phone, and social media—into one platform for ease of management.
• Real-Time Live Chat: The fastest chat widget available, enabling businesses to resolve customer inquiries in real-time with seamless operation.
• Built-in Call Center: Includes tools such as call routing, IVR, unlimited call recordings, and video call capabilities.
• Workflow Automation: Save time with advanced ticketing, predefined responses, and automatic routing for efficient support delivery.
• Performance Analytics: Advanced reporting with insights to refine customer service strategies continually.
• Knowledge Base: Equip teams and customers with a repository of articles, FAQs, and guides for self-service support.
• Customization and Branding: Tailor visual elements to align with company branding for a cohesive user experience.
• Integrations: Connect with tools like Slack, Facebook, Twitter, and other CRMs to extend its functionality.

Pricing Plans

LiveAgent offers flexible pricing, with options tailored to various business sizes:

• Free Plan: Includes basic ticketing and live-chat features, ideal for startups.
• Small Plan ($15/agent/month): Unlocks unlimited ticket history and advanced reporting tools.
• Medium Plan ($29/agent/month): Adds proactive chat invitations, social media integrations, and feedback management.
• Large Plan ($49/agent/month): Includes call center support, video calls, and WhatsApp integration.
• Enterprise Plan ($69/agent/month): Offers priority support, dedicated account managers, and custom billing setup.

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Why Choose LiveAgent?

• 24/7 customer support ensuring assistance whenever needed.
• Simple onboarding process with no credit card required for free trials.
• Award-winning live chat tool trusted by over 30,000 businesses.

Alternatives to LiveAgent

For businesses evaluating other options, consider:

• Freshdesk
• Intercom
• Zendesk Support Suite

LiveAgent is a comprehensive solution for companies seeking to improve customer interactions and deliver exceptional support. Its versatile features and competitive pricing make it a top choice for businesses of all sizes.