Calibre by HigherGround is a best-in-class call recording solution designed specifically for multi-source contact centers. Calibre offers a unified suite that not only records calls but also evaluates agent performance and produces detailed reporting to transform captured interactions and their metadata into actionable business intelligence. This comprehensive solution is developed to improve performance, productivity, and customer satisfaction while minimizing risk and reducing operational costs.

Positioned firmly within the Quality Assurance Software category, Calibre provides contact centers with the tools they need for effective quality management and operational decision-making. Its streamlined approach helps supervisors and managers identify training opportunities, monitor trends, and enhance profitability through reliable performance insights—all within one integrated platform.

Key Features and Benefits

• Unified Call Recording: Calibre consolidates call recordings from multiple sources and provides a single platform to store, search, and retrieve interactions effortlessly.
• Agent Evaluation: Empower your customer service teams with detailed evaluation processes that highlight areas of strength and pinpoint opportunities for improvement.
• Actionable Reporting: In-depth dashboards and reports deliver performance insights so your team can make data-driven decisions swiftly.
• Risk Management: Reduce operational risks by maintaining a comprehensive archive of interactions, ensuring any issues can be traced and resolved quickly.
• Cost Efficiency: Streamline your contact center operations by reducing overhead costs associated with maintaining various disparate systems.

Why Use Calibre?

• Comprehensive Quality Monitoring: Gain a 360-degree view of your contact center performance with an all-in-one solution.
• Enhanced Productivity: Automate key aspects of call recording and evaluation, allowing your team to focus on delivering outstanding customer support.
• Scalable and Reliable: Whether you are a small agency or a large enterprise, Calibre scales to handle increasing volumes and complex requirements.

Who Can Benefit?

• Contact Center Managers: Leverage Calibre to monitor performance, streamline reporting, and drive continuous improvement.
• Quality Assurance Teams: Utilize unified call recording and evaluation tools to maintain high standards across all interactions.
• Operations Leaders: Enhance profitability and minimize risk with actionable insights from every call.

Discover exclusive offers on Calibre by visiting the Calibre Deals page. For those looking for alternatives, consider exploring Fathom and LiveAgent to find the perfect fit for your contact center’s quality assurance needs. Calibre is a robust solution that equips your team with the intelligence to excel in today’s competitive customer service environment.