Explore LiveAgent
LiveAgent is a robust solution in the Live Chat Software category, designed to streamline customer interactions with a comprehensive help desk and live-chat platform. Tailored for small and medium-sized businesses, LiveAgent integrates communication channels like email, phone, live chat, and social media into a single, unified platform. Organizations such as BMW, Huawei, and Oxford University trust LiveAgent to enhance customer satisfaction.
Key Features of LiveAgent
LiveAgent boasts over 200+ features and 200+ integrations, offering businesses a customizable tool for managing customer support efficiently. Here are some standout capabilities:
- Omnichannel Inbox: Centralize communication from various channels—email, live chat, phone, and social media—into one platform for ease of management.
- Real-Time Live Chat: The fastest chat widget available, enabling businesses to resolve customer inquiries in real-time with seamless operation.
- Built-in Call Center: Includes tools such as call routing, IVR, unlimited call recordings, and video call capabilities.
- Workflow Automation: Save time with advanced ticketing, predefined responses, and automatic routing for efficient support delivery.
- Performance Analytics: Advanced reporting with insights to refine customer service strategies continually.
- Knowledge Base: Equip teams and customers with a repository of articles, FAQs, and guides for self-service support.
- Customization and Branding: Tailor visual elements to align with company branding for a cohesive user experience.
- Integrations: Connect with tools like Slack, Facebook, Twitter, and other CRMs to extend its functionality.
Pricing Plans
LiveAgent offers flexible pricing, with options tailored to various business sizes:
- Free Plan: Includes basic ticketing and live-chat features, ideal for startups.
- Small Plan ($15/agent/month): Unlocks unlimited ticket history and advanced reporting tools.
- Medium Plan ($29/agent/month): Adds proactive chat invitations, social media integrations, and feedback management.
- Large Plan ($49/agent/month): Includes call center support, video calls, and WhatsApp integration.
- Enterprise Plan ($69/agent/month): Offers priority support, dedicated account managers, and custom billing setup.
Explore exclusive LiveAgent deals.
Why Choose LiveAgent?
- 24/7 customer support ensuring assistance whenever needed.
- Simple onboarding process with no credit card required for free trials.
- Award-winning live chat tool trusted by over 30,000 businesses.
Alternatives to LiveAgent
For businesses evaluating other options, consider:
LiveAgent is a comprehensive solution for companies seeking to improve customer interactions and deliver exceptional support. Its versatile features and competitive pricing make it a top choice for businesses of all sizes.
LiveAgent Satisfaction and Score
LiveAgent Score and Review
See LiveAgent pros cons, the conclusions and the subscribed score
See how LiveAgent works on Video
LiveAgent Pricing and Features
LiveAgent Product Experience
Steps to Cancel LiveAgent Subscription
LiveAgent Pricing
To cancel a LiveAgent product, go to the "My Account" section and stop billing. Your account will remain active until the end of the current billing period, then it will be suspended. Full details are available on the LiveAgent support page.
Most frequent question about LiveAgent
LiveAgent is a customer service software that offers live chat and helpdesk capabilities, including advanced ticketing, to manage customer interactions across various channels.
LiveAgent provides over 130 features, including automated ticket distribution, IVR, callbacks, and integrations with multiple social media platforms like Facebook, Twitter, and WhatsApp.
LiveAgent uses a per-agent, monthly pricing model, starting at $9 per agent.
LiveAgent offers support through phone, chat, FAQ, forum, knowledge base, and 24/7 live support.
Try these alternatives of LiveAgent
LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.
Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.
Zendesk Support Suite is a comprehensive customer service platform offering omnichannel support, advanced analytics, customizable workflows, and scalability. It caters to support teams, enterprises, e-commerce businesses, and IT services, enhancing customer interactions.