LiveAgent Overview of Reviews & Product Details - 2025
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LiveAgent
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LiveAgent

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liveagent.com

LiveAgent is an all-in-one help desk and live chat software designed to streamline customer interactions across multiple channels. Suitable for businesses of all sizes, it offers features like real-time live chat, omnichannel ticketing, built-in call centers, and social media integration. With over 200 integrations and advanced automation, LiveAgent boosts efficiency and enhances customer experience. Trusted by top companies worldwide, it’s an affordable, user-friendly solution for exceptional customer support.

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Overview

Explore LiveAgent

LiveAgent is a robust solution in the Live Chat Software category, designed to streamline customer interactions with a comprehensive help desk and live-chat platform. Tailored for small and medium-sized businesses, LiveAgent integrates communication channels like email, phone, live chat, and social media into a single, unified platform. Organizations such as BMW, Huawei, and Oxford University trust LiveAgent to enhance customer satisfaction.

Key Features of LiveAgent

LiveAgent boasts over 200+ features and 200+ integrations, offering businesses a customizable tool for managing customer support efficiently. Here are some standout capabilities:

  • Omnichannel Inbox: Centralize communication from various channels—email, live chat, phone, and social media—into one platform for ease of management.
  • Real-Time Live Chat: The fastest chat widget available, enabling businesses to resolve customer inquiries in real-time with seamless operation.
  • Built-in Call Center: Includes tools such as call routing, IVR, unlimited call recordings, and video call capabilities.
  • Workflow Automation: Save time with advanced ticketing, predefined responses, and automatic routing for efficient support delivery.
  • Performance Analytics: Advanced reporting with insights to refine customer service strategies continually.
  • Knowledge Base: Equip teams and customers with a repository of articles, FAQs, and guides for self-service support.
  • Customization and Branding: Tailor visual elements to align with company branding for a cohesive user experience.
  • Integrations: Connect with tools like Slack, Facebook, Twitter, and other CRMs to extend its functionality.

Pricing Plans

LiveAgent offers flexible pricing, with options tailored to various business sizes:

  • Free Plan: Includes basic ticketing and live-chat features, ideal for startups.
  • Small Plan ($15/agent/month): Unlocks unlimited ticket history and advanced reporting tools.
  • Medium Plan ($29/agent/month): Adds proactive chat invitations, social media integrations, and feedback management.
  • Large Plan ($49/agent/month): Includes call center support, video calls, and WhatsApp integration.
  • Enterprise Plan ($69/agent/month): Offers priority support, dedicated account managers, and custom billing setup.

Explore exclusive LiveAgent deals.

Why Choose LiveAgent?

  • 24/7 customer support ensuring assistance whenever needed.
  • Simple onboarding process with no credit card required for free trials.
  • Award-winning live chat tool trusted by over 30,000 businesses.

Alternatives to LiveAgent

For businesses evaluating other options, consider:

LiveAgent is a comprehensive solution for companies seeking to improve customer interactions and deliver exceptional support. Its versatile features and competitive pricing make it a top choice for businesses of all sizes.

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Review

LiveAgent Satisfaction and Score

LiveAgent Score and Review

See LiveAgent pros cons, the conclusions and the subscribed score

88% Subscribed Score
Compare LiveAgent to others

LiveChat

93%

Zoho Desk

88%

Zendesk Support Suite

83%
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Videos

See how LiveAgent works on Video

https://www.youtube.com/watch?v=KpY51cPRg5w
https://www.youtube.com/watch?v=Ydbuj55E8PU
Pricing

LiveAgent Pricing and Features

LiveAgent Pricing

See LiveAgent pricing and features for each package

$0-$69/Month
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Experience

LiveAgent Product Experience

LiveAgent
LiveAgent
Cancellation

Steps to Cancel LiveAgent Subscription

LiveAgent Pricing

To cancel a LiveAgent product, go to the "My Account" section and stop billing. Your account will remain active until the end of the current billing period, then it will be suspended. Full details are available on the LiveAgent support page.

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FAQ

Most frequent question about LiveAgent

What is LiveAgent?

LiveAgent is a customer service software that offers live chat and helpdesk capabilities, including advanced ticketing, to manage customer interactions across various channels.

What features does LiveAgent provide?

LiveAgent provides over 130 features, including automated ticket distribution, IVR, callbacks, and integrations with multiple social media platforms like Facebook, Twitter, and WhatsApp.

What pricing model does LiveAgent use?

LiveAgent uses a per-agent, monthly pricing model, starting at $9 per agent.

What kind of support does LiveAgent offer?

LiveAgent offers support through phone, chat, FAQ, forum, knowledge base, and 24/7 live support.

Alternatives

Try these alternatives of LiveAgent

LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

Zendesk Support Suite is a comprehensive customer service platform offering omnichannel support, advanced analytics, customizable workflows, and scalability. It caters to support teams, enterprises, e-commerce businesses, and IT services, enhancing customer interactions.