How to Cancel Critical Impact Software (2026)

How to cancel Critical Impact Software

To cancel your Critical Impact Software product subscription or account, contact their billing support directly, as no self-service cancellation option is detailed in their documentation. Use the following step-by-step instructions to globally unsubscribe subscribers (including yourself if managing your own account) and prevent further emails, which is the recommended practice over deletion to avoid accidental re-imports.

• Log in to your Critical Impact account.
• Open the Subscribers & Lists folder.
• Click All Subscribers and search for the email address (e.g., your own) by entering it fully or partially, then click Search.
• Double-click the subscriber record to open it.
• In the Subscriber Information tab, check the box at the bottom labeled Unsubscribe from All.
• Save the changes. This flags the email as globally unsubscribed, ensuring no future emails are sent even if re-imported.

For bulk or list-based global unsubscribes:

• Open the Tools folder.
• Click Do Not Send Import.
• Select Import into a New List and create a new list named “Do not send” or “Globally Unsubscribed” (for tracking only).
• Click Upload from File, select your CSV file (email column required), and proceed. These emails cannot receive sends without manual reversal.

To cancel any pending email sends (not account cancellation):

• Go to Messages > Send Status.
• Highlight the message and click Cancel Send (or Cancel A/B Test for tests), then confirm with Yes. This works only before sending starts.

If these steps do not fully resolve billing or account termination, email [email protected] or check your account’s billing section under Account Preferences for payment details, as FAQ mentions viewing/changing billing but lacks explicit cancel steps. Deleting subscribers is not recommended, as it removes data and risks re-sending if re-imported.