Stopping Your Water Service:

Cal Water offers a straightforward process for stopping your service, whether you have an online account or not. Here’s how to proceed:

For Customers with an Online Account:

1. Log into Your Cal Water Account: Access the Cal Water website and securely log in to your online account at myaccount.calwater.com.
2. Navigate to Stop Service: Once logged in, look for the option to stop your service. This is typically found in the account management section of the website.
3. Initiate Service Termination: Select the “Stop Service” option to begin the termination process.
4. Follow Confirmation Steps: The website will guide you through a series of confirmation steps. This may involve verifying your identity and providing details about your service end date.
5. Success Message: Upon successful completion of the process, you should see a message confirming that your service termination request was successfully submitted.

For Customers Without an Online Account:

1. Access the Stop Service Page: Visit the stop service page directly at myaccount.calwater.com/stop-service.
2. Provide Required Information: Fill out the necessary information on the form, which may include your account details, service address, and desired service end date.
3. Submit the Request: Submit the form to initiate the termination process.
4. Confirmation Steps: Follow any additional instructions provided to confirm your service termination request.
5. Success Message: You should receive a confirmation message indicating that your service termination request was successfully submitted.

Important Considerations:

• Final Billing: Ensure that you settle any outstanding bills or payments before your service end date to avoid any complications.
• Data Retention Policy: Cal Water may retain certain data for legal or regulatory purposes even after service termination. Inquire about their specific data retention policies if you have concerns.
• Alternative Solutions: Evaluate whether you require continued water services before definitively stopping your service. Explore alternative solutions or providers if necessary.

By following these steps, you can effectively stop your California Water Service and manage your account termination through their online platform. Ensure to follow up on any additional instructions provided during the process to complete it successfully.