How to Cancel MEDENT

To cancel your MEDENT product subscription, follow these steps:

Notification of Cancellation

To initiate the cancellation process, you must notify MEDENT through a clear declaration of your decision to cancel the contract. This can be done via:

• A letter sent by post
• Fax
• Email

You can contact MEDENT at their designated customer service email or postal address.

Contact Information

For email, send your cancellation notice to the customer service email address provided by MEDENT.
For postal mail, send your cancellation notice to:

MEDENT
[Insert Address Here]

Ensure to include your account details and a clear statement of your intention to cancel the subscription.

Cancellation Period

If you are within the trial period or the initial contract period, you may have specific cancellation rights. However, for standard subscriptions, you typically need to notify MEDENT before the next billing cycle to avoid further charges.

Returning Equipment (If Applicable)

If you have received any physical equipment as part of your MEDENT subscription (e.g., hardware for medical practices), you may need to return this equipment to MEDENT. The return of equipment is usually at your expense, and service will be cancelled effective the day the equipment is received by MEDENT.

Refund Policy

• If you are eligible for a refund, it will be processed based on the non-discounted rate for any unused service.
• Refunds will be issued after MEDENT receives notification of your cancellation and, if applicable, the returned equipment.
• The refund will be made using the same payment method used for the original transaction, unless otherwise agreed upon.

Steps to Complete Cancellation

1. Notify MEDENT: Send a clear declaration of your intention to cancel via email, fax, or postal mail.
2. Return Equipment (if applicable): Send back any equipment to the specified address at your expense.
3. Confirm Cancellation: Ensure you receive a confirmation from MEDENT that your subscription has been cancelled.

Additional Considerations

• For annual subscriptions, you may need to respond to an invoice sent approximately 45 days in advance to cancel or adjust your subscription.
• For monthly subscriptions, contact MEDENT in advance of your monthly billing date to make any necessary changes.

By following these steps, you can effectively cancel your MEDENT product subscription and ensure any necessary refunds or equipment returns are handled properly.