How to Cancel HitPaw Video Converter

To cancel your subscription and potentially request a refund for the HitPaw Video Converter, follow these steps:

Canceling the Subscription

• Go to the HitPaw website and log in to your account.
• Navigate to the subscription management section, typically found under your account settings or profile.
• Look for the option to cancel your subscription. You can find detailed instructions on how to cancel your subscription in the [HitPaw Video Converter FAQs].

Requesting a Refund

If you are within the 30-day money-back guarantee period, you can request a refund under certain circumstances:

• Ensure your reason for the refund falls under the accepted circumstances, such as buying the wrong software, not receiving the registration code, or having technical issues that the support team could not resolve.
• Contact the HitPaw support team via the online form provided on their website.
• Provide all necessary information, including your order number, a detailed explanation of the issue, and any requested screenshots or log files.

Accepted Circumstances for Refund

• Bought the wrong software within 48 hours.
• Did not receive the registration code or could not retrieve it successfully.
• Experienced technical issues with no effective solution from the support team.
• Received an automatic renewal charge after cancellation confirmation.

Steps to Request a Refund

• Submit an online form through the HitPaw support page.
• Explain your reason for the refund and provide any required documentation.
• Wait for the support team to review and process your refund request. If approved, you will receive the refund within 7 working days.

Important Notes

• Refund requests must be made within the 30-day money-back guarantee period.
• Refunds are not available for reasons such as changing your mind, using the software beyond the trial limits, or not reading the product details before purchase.
• Ensure you have not used more than the allowed limits of video translation, video enhancement, or HitPaw API credits to be eligible for a refund.