How to Cancel ASAP Rent

To cancel a rental or booking made through ASAP Rent, follow these steps:

Cancellation Process

Pre-Cancellation Checks

• Ensure you are aware of the cancellation policies and any associated fees. Most cancellations may incur a fee, and the refundability of the booking depends on the specific terms agreed upon at the time of booking.

Initiating Cancellation

• Contact the ASAP Rent customer service or support team via phone or the designated contact method provided by the software. Cancellations are typically not accepted through other means such as email or online forms.

Conditions for Refund

• The passenger or renter must have requested the cancellation and the rental rules must allow for it.
• The renter should not be a “no show.” Most no-show bookings are not eligible for refund processing.
• Ensure that waivers or approvals are secured from the rental provider to process the request for refund and cancellation.

Cancellation Fees

• A cancellation fee, typically $50 per rental, may be charged and retained by ASAP Rent. This fee is in addition to any fees imposed by the rental provider.

Future Credit

• In some cases, cancellations may result in future credits instead of refunds. These credits must be used within a specified time period and date, or they will be forfeited.
• When using future credits for a new booking, you may need to pay the applicable fare difference, rental penalties, and any exchange fees imposed by ASAP Rent or the rental provider.

Additional Steps

• If you are cancelling a booking that involves multiple services (e.g., vehicle rental and additional equipment), ensure all components of the booking are addressed in the cancellation request.
• Review the cancellation confirmation provided by the customer service team to ensure all details are correct.

Important Notes

• ASAP Rent does not guarantee any cancellation or credit as it fully depends on the rental provider’s rules and regulations.
• All changes and cancellations are governed by the rules and regulations of the rental providers, and ASAP Rent does not provide representations or guarantees on fees or changes.