Suptask Reviews - Pros & Cons, Ratings & more - 2025
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Suptask
83%
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    • Suptask

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    83%

    Suptask is a next-generation Slack-native ticketing system that transforms conversations into an efficient ticket management process. It enhances team collaboration, reduces resolution times, and eliminates the need for external platforms. Suptask enables seamless ticket creation, prioritization, and tracking directly within Slack, fostering better inter-team cooperation and improving customer satisfaction. Ideal for DevOps, engineering, and support teams, it ensures streamlined workflows and faster problem resolution.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    83% Subscribed Score

    Analysis

    Suptask is an AI-powered ticketing tool fully integrated with Slack, ideal for DevOps, IT, and collaborative teams. Key features include creating, assigning, and prioritizing tickets directly within Slack, unlimited agents by default, and integrations with tools like GitHub and Zendesk. Plans range from free to $13/agent/month, with a custom enterprise option. Compared to tools like Jira or Zendesk, Suptask excels in Slack-based collaboration but lacks advanced standalone interfaces. Its simple implementation and responsive support make it highly cost-effective for tech teams needing faster resolution and seamless Slack integration.

    Subscribed Score Metrics
    31/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    5/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    6/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security5/6
    Ease of Use6/6
    Value of Money6/6
    Integration5/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    Improves team collaboration
    Increases response times
    Slack-native integration
    Easy to implement
    Learning curve for new users
    Limited UI customization
    Onboarding process could improve
    Pricing for infrequent users

    Reviews of Suptask from other platforms

    4.8
    (24)
    4.8
    (24 Reviews)
    G2 Review
    4.9
    (10)
    4.9
    (10 Reviews)
    Capterra Review

    Other Alternatives

    Zoho CRM is a comprehensive customer relationship management platform. With features like sales automation, analytics, and multichannel communication, it empowers businesses to manage customer interactions effectively and drive sales growth.

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    See All alternatives