How to Cancel Encharge

To cancel a subscription related to the Enphase Encharge product, you need to follow these steps, as the cancellation process is typically managed through the service provider or the platform where the subscription was set up.

General Cancellation Steps

Identifying the Subscription Management Platform

• Determine where your Encharge product subscription is managed. This could be through a specific service provider, a billing platform like ChargeOver, or directly through Enphase’s customer support.

Cancellation Process

If Using a Billing Platform like ChargeOver:

• Locate the subscription in the customer’s overview page or from the subscription list.
• In the subscription overview header, find the three vertical dots and select "Cancel Subscription".
• You will be prompted to provide a reason for the cancellation.
• Select the date to cancel the subscription on. You can choose to cancel immediately or schedule a future cancellation date.
• Click "Cancel Subscription Now" for immediate cancellation or "Schedule Cancellation" for a future date.

If Managing Through Enphase or a Different Platform:

• Log in to your account on the relevant platform (e.g., Enphase’s customer portal).
• Navigate to the subscription or account settings section.
• Look for a "Cancel Subscription" or similar option.
• Follow the prompts to select the reason for cancellation and confirm the cancellation date.
• You will typically receive a confirmation email once the cancellation has been processed.

Additional Considerations

• Ensure you understand any contractual obligations or notice periods required for cancellation.
• If you have any outstanding invoices or payments, these will need to be settled before the cancellation is complete.
• Contact Enphase customer support if you need assistance with the cancellation process or have specific questions about your subscription.

Confirmation

• After completing the cancellation steps, you should receive a confirmation email indicating that your subscription has been cancelled. This email will serve as proof of your cancellation.