Freshdesk Reviews - Pros & Cons, Ratings & more - 2025
Categories
No Result Found We couldn’t find any results, please check your spelling or try using other general keyword
Trending
Trending
Top Product of This Month
Medium
Customer Relationship Management
NordVPN
VPN
PartnerStack
Affiliate Marketing Software, Marketing and Analytics, Partner Relationship Management (PRM), Affiliate Marketing, B2B SaaS Partnerships
See All Result
Deals
Manage
Explore by Category
  • Analytics Tools and Software
  • Banking, Finance, Money & Insurance
  • Collaboration and Productivity Software
  • Creative Tools
  • Customer Service Software
  • Development Software
  • Healthcare & Medical Services
  • Human Resource Software
  • Marketing Software
  • Security Software
See All Categories
Analytics Tools and Software
Banking, Finance, Money & Insurance
Collaboration and Productivity Software
Creative Tools
Customer Service Software
Development Software
Healthcare & Medical Services
Human Resource Software
Marketing Software
Security Software
List your Product Create an experience by listing your product.
Compare Software better Compare software like never before.
Categories
Analytics Tools and Software
Business Intelligence Data as a Service (DaaS) Software Data Integration Survey and Feedback Tools Statistical Analysis Web Scraping Data Visualization AI and Machine Learning Web Analytics Data Science Data Analysis Data Extraction Marketing Analytics User Research
Banking, Finance, Money & Insurance
Fintech and Banking Insurance Expense Management Software Financial Management Investing Financial Services Credit Cards Equity Management Accounting and Financial Management Core Banking Banking Software Retirement and Savings Plans Personal Finance Management Financial Fraud Detection
Collaboration and Productivity Software
Project Management Worksuite Automation tools Video Communication Proposal Software Time Tracking Document Management Video Conferencing Collaboration Tools Knowledge Management Appointment Scheduling Workflow Management Task Management Remote Desktop Software
Creative Tools
AI Tools AI Image Generators Software User Experience Video Editing Software Video Editing Content Creation Content Creation Tools Audio Editing Software Digital Audio Workstation AI Writing Assistant Video Editing and Creation Computer Animation Photography Software Music Production
Customer Service Software
Customer Service Software Customer Service Help Desk Software Customer Support Customer Experience Management Customer Service Management Call Center Software Conversational AI Contact Center Cloud Contact Center Contact Center Software Customer Success Case Management Patient Relationship Management
Development Software
Web Development & Design Bug Tracking & Feedback Software Software Development Test Automation Mobile App Development Software Testing Tools Mobile Application Development Bug Tracking Backend Development Version Control Systems Test Case Management Integrated Development Environments Version Control Integrated Development Environment (IDE)
Healthcare & Medical Services
Health and Wellness Electronic Health Records (EHR) Medical Practice Management Laboratory Information Systems Telehealth Telemedicine Health Care and Social Assistance Health and Fitness Emergency Medical Services (EMS) Software Medical Billing Software Electronic Health Records (EHR)/Electronic Medical Records (EMR) Orthodontic Practice Management Electronic Health Record (EHR) Software Medical Imaging Software
Human Resource Software
Recruitment Software Performance Management Human Resources Management Workforce Management Employee Engagement Applicant Tracking System Time and Attendance Software HR Management Human Capital Management Talent Management Employee Experience Platform Payroll Management Time and Attendance Management Payroll Software
Marketing Software
Marketing and Analytics Marketing Automation Event Management Email Marketing Social Media Management URL Shortener Affiliate Marketing Software Conversational Marketing Software SEO Software SEO Tools Real Estate Marketing SMS Marketing Influencer Marketing Customer Engagement
Security Software
VPN Threat Exposure Management Cybersecurity Password Manager Network Security Email Security Email Verification Anti-Spam Software Email Archiving Access Control Video Surveillance Data Privacy Plagiarism Detection Background Check Services
See All Categories
Deals
Manage
List your Product Create an experience by listing your product.
Compare Software better Compare software like never before.
Freshdesk
83%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
Visit Website
  • All Categories
  • Customer Service Software
  • Freshdesk
  • Review

    • Freshdesk

    Visit Website
    83%

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    83% Subscribed Score

    Analysis

    Freshdesk is a robust helpdesk solution designed for customer support professionals. Its core features include multi-channel ticket management, AI automation, customizable dashboards, and extensive integrations (150+ apps). Freshdesk caters to teams of all sizes, offering advanced capabilities such as predictive support and field service management.

    Pricing is tiered, starting from a free plan for small teams (up to 2 agents) to enterprise options at $79/agent/month, providing scalability. Compared to competitors like Zendesk or Salesforce Service Cloud, Freshdesk is more cost-effective but may lack some enterprise-grade automation features in lower-tier plans.

    Developers benefit from API extensibility, while marketers and customer service teams appreciate its intuitive interface and collaboration tools. However, features like advanced reporting and workflow automation are reserved for higher tiers, which may limit some users.

    Customer support is efficient, but pricing increases have been noted as a drawback. Freshdesk strikes a solid balance between performance and affordability for SMBs and mid-size enterprises.

    Subscribed Score Metrics
    29/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    6/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use5/6
    Value of Money4/6
    Integration6/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    Intuitive and user-friendly interface.
    Efficient ticketing system for better organization.
    Strong automation reduces repetitive tasks.
    Omni-channel support consolidates customer queries.
    Pricing plans are considered expensive.
    Advanced features limited to higher tier plans.
    Spam filter can be overly aggressive.
    Mobile app lacks full functionality of the desktop version.

    Reviews of Freshdesk from other platforms

    4.4
    (3479)
    4.4
    (3479 Reviews)
    G2 Review
    4.4
    (3365)
    4.4
    (3365 Reviews)
    Capterra Review
    1.6
    (95)
    1.6
    (95 Reviews)
    Trustpilot Review