Helpwise

Helpwise is an all-in-one shared inbox platform designed for customer-facing teams like support, sales, and operations. It centralizes email, SMS, live chat, and social media within a single dashboard, streamlining communication. Key features include automated workflows, shared inboxes, analytics, collaboration tools, and 50+ integrations. Pricing starts at $12/user/month, scaling with advanced features. Compared to alternatives like Help Scout and Front, it’s affordable with robust features but lacks refined UI/UX and advanced reporting found in pricier competitors. It’s ideal for small to medium businesses aiming for simpler team collaboration. Customer support is highly rated, resolving issues swiftly, making it cost-effective. However, occasional bugs and limited mobile app functionality may hinder heavy users. Overall, it’s a great choice for teams needing efficient, collaborative communication management.