How to Cancel Auction Flex

To fully cancel an auction and manage the subsequent processes in Auction Flex, follow these steps:

Canceling the Auction

• Log in to your Auction Flex account and navigate to the auction you want to cancel.
• Go to the Auction menu and select the specific auction.
• Update the auction status to "Cancelled" or a similar designation available in the system.

Refunding Bidders

• Manage refunds from the “All Transactions” page.
  • In the Operations column, click on the Eye Icon for the transaction you need to refund.
  • Click the Refund button in the top right corner.
  • Choose between a full refund or a partial refund. For a partial refund, enter the amount you would like to refund.

Returning Unsold Items to Consignors

• After canceling the auction, you may need to return unsold items to their consignors.
  • On the Auction Flex toolbar, click the Auction menu and select Clerk Auction.
  • Click the Remaining button and highlight all unsold items by clicking the first lot, then shift-clicking on the last.
  • Click the Clerk Selected Lots As Not Sold button and clerk the items to a previously set House Not Sold number.
  • To return unsold items, go back to the Auction menu, select Check-Out Bidders, then click the Advanced button.
  • Click the Unsold Lots button, select all items to be returned to consignor(s), and then click the Return To Consignor button.

Updating Auction Details and Notifications

• Ensure that all auction details, including the cancellation notice, are updated in the system.
• Notify bidders and consignors about the cancellation through the communication tools available in Auction Flex.

By following these steps, you can effectively cancel an auction, manage refunds, return unsold items, and update all relevant parties through the Auction Flex system.